Skip to Content
Financial services

Our World Reports

Our flagship thought leadership publications offer in-depth analysis, trends, and industry insights across financial services. Take a look at the latest releases below.

Our latest report: World Life and Health Insurance Report 2022

Wellness-centric strategies can strengthen customer relationships and spark new growth for life and health insurance providers. But to seize the most profitable opportunities, insurers must invest, strategize, prepare, and implement complex change – all the while competing with a broad range of players in the marketplace. Capgemini’s research shows that only 8% of insurers have established effective wellness-centric value propositions and built the necessary capabilities: this report offers a roadmap to deliver Wellness-as-a-Service in personal and group lines.

Browse our recent World Reports

Based on customer and executive surveys, this report suggests wealth management firms should focus on emerging client segments to boost productivity and enable customer delight with inclusive client segmentation, targeted acquisition, engagement, and retention initiatives.

As climate change significantly affects individuals and businesses worldwide, the World Property and Casualty Insurance Report 2022 from Capgemini and Efma focuses on how insurers can walk the talk to achieve climate resiliency.

The customer engagement imperative: What banks can learn from the fintech playbook. A rapidly changing market, heightened consumer demands, and a strict regulatory environment impact traditional banking strategies and challenge progress. 

Covid-19 has accelerated the demand for insurance protection, and policy holders are now seeking coverage from non-traditional players such as InsurTechs and BigTechs.

Our World Payments Report has become a leading source for data, trends, and insights into the global payments industry and examination of regional non-cash payments trends and key regulatory initiatives. The 2021 Report, our 17th edition, explores the tumultuous environment in which today’s payments firms must navigate.

The FinTech industry amidst the black-swan environment is experiencing a shift with investors seeing the upside in matured firms having diversified product portfolio and business models, with strong governance framework.

Next release: World Payments Report 2022 (October 2022)

This year’s World Payments Report examines the growing importance of the B2B payments value chain and small and medium businesses (SMBs). It is time for payment services providers to leverage their experience and resources to foster payments ecosystem partnerships and boost speed to market, agility, and innovation. By realigning priorities, assembling modern payments hubs, and exploring emerging distributed ledger technology horizons, banks and PSPs can achieve success with this increasingly influential market segment.

Stay informed

Subscribe to receive our financial services World Reports