Delivering insights at the point of action
As digital shifts from the interaction with the customer to embrace all facets of the value chain, new business domains will be redefined by advanced analytics. So real-time insights are becoming the defining value part of the equation for the business, with self-service delivery – at the point of action.
But data is still the foundation of every decision – it is the engine of a successful digital business – with a new, federated data landscape where the EDW is complemented by Business Data Lakes.
The Insights & Data Global Practice combines technology excellence, data science and business and industry expertise to help organisations drive valuable and actionable insights from internal and external data. And our 7 Guiding Principles help this transition from classical to modern BI landscapes for both the business and IT, with international scale, proprietary solutions, innovation labs and extensive partner and data ecosystem.
How prepared is your organisation to meet the General Data Protection Regulation (GDPR)?
We invite you to take our short 15 minute questionnaire, which asks both general and role-specific questions relating to data storage, access and privacy. Providing you with a snapshot of your organisation’s readiness for the GDPR regulation.
Click here to find out more.
Using cutting-edge analytics and speech recognition, Capgemini’s Contact Centre Performance Solution reviews every single call to your contact centre in near real time.