Digital Customer Experience

Adaptive Technology

Measuring what matters to your customers and your organisation is the shortest route to relevancy and engagement.

Customer Insights

Create a contextual view of the consumer and her journeys with the brand. Understanding what your customer actually cares about and why they care about it is the shortest route to relevance.

Experience Design

Design and execute compelling, engaging experiences by providing your customers and consumers with a valuable and valued experience across touch points and over time.

Measure, Refine & Optimise

The effective measurement of each interaction and the attribution of interactions across the customer journey. Measuring what matters to your customers and your organisation is the shortest route to relevancy and engagement.

Mobile Solutions

In the wake of seemingly insatiable consumer demand for mobility and the breakneck pace at which it is evolving, we help our clients grasp the scope of the change as well as the trends it engenders to securely navigate this exciting new playing field. Find out more.

People & organisational transformation

Activate and transform people, governance and organisations Any improvement in the customer experience will require some degree of organisational transformation. A validation that the new strategy is aligned and coherent with the multiple organisational structures and, critically, that the people that live within them are too.

Featured Insights

digital customer experienceIntelMIT

Time to talk

Consumers are adopting smart speakers an order of magnitude faster than they did the smartphone. The devices, and the voices assistants which inhabit them, will change shopping forever, creating a new era: Conversational Commerce. Read the paper to learn more.

Consumer Products & Retail Financial Services

Loyalty Deciphered—How Emotions Drive Genuine Engagement

Discover what drives brand loyalty, and how to cultivate it, in the findings of this wide-ranging report from our Digital Transformation Institute

digital customer experience DTI

Conversational Commerce: why consumers are embracing voice assistants in their lives

Conversational commerce is many things, a technological breakthrough, a completely new form of digital interaction and a platform for yet unimagined new services. Before all of these things it is an unparalleled opportunity for brands to build highly valuable and valued personal relationships at a scale previously unimaginable with consumers and using this new-found intimacy to drive brand preference and affiliation. Learn more.

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