We partner with you to make the right connections across the whole of your enterprise so that you can create experiences that deliver rapid and sustainable value for your customers and your company.
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Capgemini is a good fit for projects requiring business innovation, as well as CRM technical advisory and implementation skills, particularly related to customer service or commerce.2018 Gartner Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide
Fast-growing practice with industry sector alignment, innovation focus and strong resources.HfS Blueprint Salesforce Services 2017
Capgemini named as a Large Specialty Design Firm that helps companies apply expert design practices to a narrow business goal or a specific technology. Specialty Designers attract and retain mindshare and build on the tech platforms they have expertise in.Forrester Specialty Designers, North America, Q2 2018
Expanding capabilities to get the benefits of specialisation & collaboration in the pursuit of sustainable competitive advantage for our DCX clients.
Digital Commerce Realised
- Leveraging the power of LyonsCG & Itelios
- E-commerce & omni-channel
- E-commerce & associated omni-channel, experience design & marketing activities
- Commerce support & strategy consulting
Customer Experience Design
- Leveraging the power of Backelite & Idean
- Strategy design
- UX design & UI/visual design
- Branded experiences
- Prototype & validate
Innovation Strategy and Proposition
- Leveraging the power of F212 and Applied Innovation Exchange
- Growth strategies
- Applied emerging technology
- New products & services
Capgemini supports digital transformation to prepare for the Open Electricity Market
Digital Customer Experience at Capgemini: We make the connections that make a difference.
Are you looking for more customers? Or, do you want to better understand your current customers - for example what do they care most about, and how do you drive higher engagement with them? Do you have a desire to personalise experiences across channels? We can help you with strategy and ideation of complex marketing campaigns, streamlining the process of launching campaigns, improving the results of your loyalty campaign and much, much more.