We partner with you to make the right connections across the whole of your enterprise so that you can create experiences that deliver rapid and sustainable value for your customers and your company.
Why addressing ethical questions in AI will benefit organisations
Consumers are increasingly aware and satisfied by AI-enabled experiences, but expect the...
Capgemini is a good fit for projects requiring business innovation, as well as CRM technical advisory and implementation skills, particularly when related to digital commerce and customer service.
Capgemini is a good choice for the implementation of CRM technology. It has practices that support all the major CRM platforms (Salesforce, Oracle CX, SAP C/4HANA, Pegasystems, Adobe and Microsoft Dynamics) and is now among the strongest for CRM technology implementation projects. Capgemini is also a good fit for projects requiring strategy consulting, particularly when close collaboration is required.
Today, Capgemini has broad capabilities across the whole Salesforce portfolio and offers a range of services across design, consulting, and technology. Capgemini brings a broad portfolio of services, including innovation and experience design, Salesforce technology expertise, and extensive operational and technology resources. Significant acquisitions in recent years have driven rapid expansion.
Expanding capabilities to get the benefits of specialisation & collaboration in the pursuit of sustainable competitive advantage for our DCX clients.
Digital & connected commerce
- Leveraging the power of LyonsCG & Itelios
- E-commerce & omni-channel
- E-Commerce experience design, digital marketing & strategy
- Service optimisation, strategy and support
Customer experience design
- Strategy design
- UX design & UI/visual design
- Branded experiences
- Prototype & validate
Innovation strategy and proposition
- Leveraging the power of F212 and Applied Innovation Exchange
- Growth strategies
- Applied emerging technology
- New products & services
By committing to an agile and collaborative approach, Parcelforce Worldwide partnered with...
Capgemini supports digital transformation to prepare for the Open Electricity Market
Digital Customer Experience at Capgemini: We make the connections that make a difference.
Are you looking for more customers? Or, do you want to better understand your current customers - for example what do they care most about, and how do you drive higher engagement with them? Do you have a desire to personalise experiences across channels? We can help you with strategy and ideation of complex marketing campaigns, streamlining the process of launching campaigns, improving the results of your loyalty campaign and much, much more.