Relationships are key to outsourcing success, but most client-supplier relationships today tend to deteriorate over time as each setback is followed by finger-pointing, rather than by constructive steps to prevent the problem from recurring. A Service Integration approach enables healthier relationships because the Service Integrator is a key stakeholder who is motivated to work with client and ecosystem suppliers to find solutions to problems. The result is a network of relationships that continuously improve, are mutually beneficial, and support the transformation of the client’s business.
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