Improving on great customer service: Anglian Water’s 1Customer

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A solution called 1Customer is helping Anglian Water achieve its central aim of having 100% of its customers “very satisfied”. Developed hand in-hand with the user community and drawing heavily on customer feedback, the initiative has introduced a set of simplified, robust screens that make a wide range of useful customer data instantly accessible to […]

A solution called 1Customer is helping Anglian Water achieve its central aim of having 100% of its customers “very satisfied”. Developed hand in-hand with the user community and drawing heavily on customer feedback, the initiative has introduced a set of simplified, robust screens that make a wide range of useful customer data instantly accessible to contact centre agents.

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