In July 2021, HFS conducted a digital roundtable with Capgemini to explore the future of global business services (GBS) and the role of outsourcing. The event brought together more than 30 industry leaders from major enterprises and law and consulting firms to discuss the relevancy of GBS organisations in today’s environment.
In this paper you will learn how the role of GBS organisations has grown increasingly sophisticated to become managers of diverse service delivery models, including centralised captive services, outsourced delivery, and function-focused activities. The benefits of GBS organisations have expanded to those linked to business outcomes and value-added results. GBS organisations will increasingly scale elastically, depending on service delivery focus and value generation.
To learn more about the new role of GBS, download the full HFS paper by Don Ryan (Chief Strategy Officer, HFS) and Mayank Madhur (Associate Practice Leader, HFS).