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Capgemini signs back office transformation contract with Norfolk & Suffolk Constabularies

05 Dec 2013

London – Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services has signed a seven-year agreement with the Police and Crime Commissioners (PCCs) of Norfolk & Suffolk Constabularies to supply, implement and support an Enterprise Resource Planning (ERP) and Duty Management System (DMS), worth up to £3.75m. The ERP System will enable Norfolk & Suffolk Constabularies to make savings through efficiencies in back office and support services, as well as cross-border collaboration and the combining of force business support departments.

Capgemini’s solution, named Transform Police (t-Police), is one of the assets that have the potential to deliver the efficiency savings and service delivery improvements across the back office. t-Police, part of Capgemini’s Ready2Series1, is a secure, integrated policing solution built on a flexible technology platform, fully integrated with a leading duty management and rostering solution (DMS), Crown Open Options. This provides visibility of available skilled officers on duty, compliance with Police Time Regulations and standard police reporting requirements such as the MG10 Witness Availability form.

Phillip Clayton, Assistant Chief Officer (ACO) for Suffolk Constabulary and the Senior Responsible Officer for the joint programme said: “We chose Capgemini as we felt they offered the best value solution that meets all our requirements. Capgemini’s t-Police is already built on proven solutions which are templated against police services, so we are confident the transition will be smooth. As well as the cost savings, this agreement will also improve the quality of frontline service delivery as it will help reduce the time our officers spend on admin.”

Stephen Bett, Police and Crime Commissioner for Norfolk, said: “Anything that cuts down on administration and process and frees up police time has to be a good thing. This is yet another example of collaboration between our two forces in action and will help both be more effective and more efficient.”

Tim Passmore, Police and Crime Commissioner for Suffolk, said: “This new system will positively redress the balance of staff time spent on the front-line and administration tasks. This is a good example of the benefits of collaboration; the two Constabularies working together to provide the very best value for the people of Suffolk.”

Cheshire and Northamptonshire Police were the first to implement t-Police in 2012, where it has delivered a 38% cost saving via efficiencies from adopting leading business processes and practices, as the platform for the Multi-Force Shared Service (MFSS), the forces’ collaboration for back office shared services. t-Police expands on the traditional back-office shared service focus areas of HR, Payroll, Finance and Procurement, towards a shared service solution that also includes IT transactional services and more of the frontline support functions such as training, estates and stores management and logistical support.

Nick James, Vice President, Public Sector, Capgemini said: “Police forces are under huge budget pressures and we are confident our solution will reduce these pressures and ultimately allow more effective frontline service delivery. This is also a strategically very important agreement for Capgemini in the public sector. It confirms t-Police as the solution of choice and gives us momentum to work with other forces in the UK looking to deliver efficiency improvements and cost savings.”

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1 Capgemini’s Ready2Series is a range of innovative, tried-and-tested Capgemini products and solutions that are focused on accelerating results with quick, affordable and low-risk implementation.

About Capgemini
With more than 130,000 people in 44 countries, Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2012 global revenues of EUR 10.3 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organisation, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.
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