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Capgemini and NICE Systems announce a new Robotics Automation Hub

23 Apr 2015

London – Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, and NICE Systems (NASDAQ: NICE), a worldwide leading provider of real-time analytics solutions,  have today announced a partnership to deliver a Robotics Automation Hub that will help organisations identify, evaluate and automate processes that involve time-consuming and repetitive manual tasks. The hub services are available on the Digital Marketplace G-Cloud 6 as a Specialist Cloud Service.
The move will bring to market the combination of NICE System’s innovative robotics technology with Capgemini’s digital transformation expertise to help businesses save time on tasks that require accuracy, speed and simple decision-making. The service will be most beneficial to private sector organisations and government departments with high volume administrative tasks that require agent handling, such as processing online registration forms and manually entering data into back office applications. It will also offer businesses better scalability to manage fluctuating demand while maintaining consistency and high data quality.
In collaboration with clients, the Robotics Automation Hub will identify candidate processes and help understand the process, build and implement the automation, and continue to maintain, support and improve the automation over time. This approach can then be applied across the business.
Adele Every, SME and Innovation Lead, Capgemini said: “Developing the Robotics Automation Hub using NICE’s innovative technology means we can help organisations not just do the same with less, but do more with the same. Robotic software should not be seen as a threat to our livelihoods. Instead, it offers a huge opportunity for humans to spend less time completing mundane tasks and more time doing things which use our creativity, imagination, and human intelligence. This will ultimately improve the quality of people’s roles and add real value to the business.”

Benny Einhorn, President of NICE EMEA, said: “NICE Robotic Automation is part of our real-time customer service portfolio, designed to help organisations address operational efficiency challenges and drive greater customer satisfaction. By implementing this solution, organisations can move closer to creating the perfect customer experience across channels and touch points, reducing customer effort, and boosting satisfaction. With this alliance, companies will benefit from our innovative robotics technology as well as the expertise from Capgemini to manage and continually improve these processes effectively.”

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About Capgemini
With almost 145,000 people in over 40 countries, Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2014 global revenues of EUR 10.573 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organisation, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.
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Rightshore® is a trademark belonging to Capgemini
About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems’ marks, please see:
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Einhorn, are based on the current beliefs, expectations and assumptions of the management of NICE-Systems Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company’s products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company’s reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.