The Association of Train Operating Companies (ATOC) has renewed its long-term
IT outsourcing contract with Capgemini UK plc for a further ten years. The £18.5
million contract covers support for the UK’s National Rail Reservation System
for the period 2009-2019 and was signed between Capgemini and Rail Settlement
Plan Ltd (RSP) which is part of ATOC. Under the contract Capgemini will provide
the IT infrastructure, Application Management and Infrastructure Management support
of the reservation service.
A key feature of the new contract is a total refresh of the HP and IBM hardware
upon which the reservation system runs, which will be carried out by Capgemini
starting this month. The upgrade is required to handle increasing public demand
for the national reservations service, which has seen big increases in popular
demand in recent years as people change the way they book rail travel. It will
increase the capability of the system from 780 to 2,000 transactions per second.
As a result, customers will see further improvements in the ease and speed of
making their rail reservations online or by phone.
Steve Howes, Managing Director of RSP, said: ‘The National Reservations Service is a core part of the service we provide to
the National Rail train companies. We are pleased to be taking the service forward
via new investment on their behalf with Capgemini and for the benefit of the travelling
public, enabling rail retailers to continue to offer speedy and easy to use internet
methods of buying tickets and booking seats.’
The reservations system was designed and built by Capgemini under a contract
signed between ATOC and Capgemini in November 2002. The system has won a number
of awards including a British Computer Society (BCS) technology medal and the
BCS award for best business achievement in the public sector.
Steve Pickman, Projects Director at RSP, said: ‘Capgemini has provided us with a reliable and cost-effective service over the
years which has played a vital part in assisting the development of modern rail
retailing methods. I am therefore very pleased that we will be continuing to work
with them for a further ten years.’
He added that he expects Capgemini to help ATOC save significant sums of money
in the planned hardware upgrade because of its buying power as a major global
IT operator in negotiations with vendors such as HP and IBM. Further cost benefits
under the new contract will derive from increased deployment of Capgemini’s Rightshore®
delivery model, with the IT service being co-ordinated between Capgemini centres
in India, Poland and the UK.
Tony Stansall, Account Director for ATOC and RSP at Capgemini, said: ‘This new contract shows once again that our outsourcing customers come back for
more, and usually on a long-term basis, reflecting our policy of constantly seeking
to move technology forward and costs downward. We are naturally delighted to be
chosen to serve RSP, ATOC, the UK’s train operating companies and the travelling
public for a further ten years.’
The National Rail Reservation System processes some 3.7 billion transactions
Capgemini, one of the world’s foremost providers of consulting,
technology and outsourcing services, enables its clients to transform and perform
through technologies. Capgemini provides its clients with insights and capabilities
that boost their freedom to achieve superior results through a unique way of working,
the Collaborative Business Experience. The Group relies on its global delivery
model called Rightshore®, which aims to get the right balance of the best talent
from multiple locations, working as one team to create and deliver the optimum
solution for clients. Present in more than 30 countries, Capgemini reported 2008
global revenues of EUR 8.7 billion and employs 90,000 people worldwide.
More information is available at www.uk.capgemini.com.
Capgemini Outsourcing Services (OS) draws on the expertise of more than 25,000
employees to manage, innovate and improve the IT systems and business processes
of its clients. Capgemini OS offers a full spectrum of services including Applications
Outsourcing, Infrastructure Outsourcing, Business Process Outsourcing and Transformational
Outsourcing. For more information: /services/out sourcing/
Rightshore® is a trademark belonging to Capgemini.
Capgemini UK plc
Tel.:+44 (0)870 238 2491