Croydon Council is extending its contract with Capgemini UK plc for the provision
of IT services until 2013 as a key part of its programme of transformation which
has already improved the quality of local services and delivered significant efficiencies.
The new contract extension means that for the next five years (2008-2013) Capgemini
will be supporting all the Council’s IT and telecommunications infrastructure
and networks, including some 4,000 desktop computers, and the Council’s key business
applications including finance, procurement and customer service. Capgemini will
also provide consultancy expertise to support the wider transformation of local
The total value of the services to be provided by Capgemini to Croydon over the
five-year period is estimated at some £83 million.
The two organisations have been working in close collaboration on Croydon Council’s
transformation programme since 2003 under a Private Finance Initiative (PFI) contract,
and the extension to 2013 will make the contract one of the biggest and longest-running
in UK local government. The Council, which was recently awarded the government’s
highest four-star rating for its use of resources, has developed one of the largest
and best performing contact centres in the country, and has achieved national
recognition for its success in the take-up of its on-line services.
The Council says that extending its contract with Capgemini will enable its programme
of service transformation to be further accelerated alongside significant investment
in new technologies such as a new wireless network infrastructure, the upgrade
of key business systems and hardware and a new Council-wide Geographic Information
System. Croydon has already successfully rolled out full wireless technology
to all of its elected Councillors which enables them to work from any location
day or night.
Nathan Elvery, Director of Finance and Resources at Croydon Council, said: ‘Capgemini has already proved key in helping Croydon to achieve a step change
in our IT effectiveness and overall business efficiency. After five years together
the relationship is stronger than ever. They have demonstrated that they understand
our needs and have been able to deliver innovative IT services on time and within
budget. I am delighted that they will be continuing their good work at Croydon.’
Lee Hatt, Business Development Manager at Capgemini, said: ‘This is a great vote of confidence for Capgemini’s relationship with Croydon
and what we are delivering for them in terms of transformation. Our achievements
over the past five years of our partnership with Croydon are the result of great
teamwork with Council employees at all levels, and of the open and collaborative
approach that we both adopt to every new challenge. I am confident that this approach
will continue to deliver results as the journey of transformation continues.’
Services under the new contract will be provided using Capgemini’s Rightshore® delivery model, which maximises cost-effectiveness by making the company’s global
network of resources available to UK clients. The services to Croydon will be
carried out on-site at the Council’s offices and at Capgemini centres in the UK,
Europe and India.
Croydon Council is the largest London borough by population.
Capgemini, one of the world’s foremost providers of consulting, technology and
outsourcing services, enables its clients to transform and perform through technologies.
Capgemini provides its clients with insights and capabilities that boost their
freedom to achieve superior results through a unique way of working – the Collaborative
Business Experience – and through a global delivery model called Rightshore®, which aims to offer the right resources in the right location at competitive
cost. Present in 36 countries, Capgemini reported 2007 global revenues of EUR
8.7 billion and employs over 83,000 people worldwide.
More information is available at www.uk.capgemini.com.
Capgemini UK plc
Tel.:+44 (0)870 238 2491