Capgemini, one of the world’s foremost providers of consulting, technology and
outsourcing services, today announces a major enhancement to its InstincT desktop
outsourcing service. The new service, Instinct 2.0 builds on Capgemini’s approach
to desktop and distributed services that provide the management of the complete
asset lifecycle from procurement, installation, deployment and management through
to disposal. Instinct 2.0 provides organizations with the ability to standardize
their desktop environment but, also accommodates the means to customize as required
by each end user.

Currently supporting over 1 Million desktops worldwide, the Instinct desktop
outsourcing service delivers pre-integrated world-class technology from Microsoft,
Cisco and Intel. Innovative technology combined with Capgemini services expertise
that helps organizations increase employee productivity and improve business continuity.

Examples of new capabilities available with Capgemini’s Instinct service include
on-demand delivery and software self service, new choices for messaging and collaboration,
application virtualization, advanced PC power management, and handheld device
support, among others.

“Instinct 2.0 provides the means to prepare for future technology change,” said David Fitzpatrick, Vice President, Desktop Delivery Services, Capgemini.
“It significantly improves total cost of ownership, quickens end user access to
services and speeds time to value. Instinct 2.0 is the latest in a series of innovations
around end user computing. Capgemini intends to continue to lead its competitors
with further releases during 2008.”

Mass Deployment

Instinct 2.0 includes several new features to lower enterprise risk and cost
by expediting the mass deployment of customized images. For example, a standardized
operating environment and homogenous architecture enable a one-to-many approach
to reduce complexity and the time needed for design and deployment. As a result,
it is now possible to deploy over ten thousand desktops per night.  Clients can
choose from pre-built service and infrastructure components, self-help services
and other components to shorten implementation time, ensure a seamless transition,
customize for end users and reduce cost. 

High Performance and Availability

Capgemini employs a 24 by 7 global network of management control centers using
state of the art monitoring tools staffed with highly trained personnel to constantly
monitor and manage the performance and availability of all client traffic. Combined
with a standardized environment and adherence to leading IT standards, Capgemini
provides high levels of performance and availability with robust service level

“We selected Capgemini from over 20 rival bidders to partner with us on our planned
business and IT transformations,” said Fraser Nairn, Head of IT at Dwr Cymru Welsh Water. “Moving to Capgemini’s Instinct desktop solution will give us the high performance
and availability we require as a platform to support wider changes, while their
Rightshore® delivery approach will give Dwr Cymru Welsh Water access to global
resources for maximum cost-effectiveness. We were particularly impressed with
their evident ability to work closely with us as an integrated team and by their
credentials which included enthusiastic references from utility companies in the
UK and elsewhere.”

Vista Readiness

When ready, clients can take advantage of Instinct 2.0 support for Microsoft’s
Vista operating system and the enhanced ease of use and productivity features
available within it.  The use of Capgemini transition services and up to date
skill sets lower transition risk and speed time to deployment.

Instinct 2.0 clients will also have access to innovative technologies from Intel,
Microsoft and Cisco. The use of Intel® Core2™ processor technology and Centrino
Mobile Technology, both with the security and manageability features of Intel®
vPro™ technology with Microsoft Vista power management features, for example,
can lower energy cost by improving performance per watt by 26% to 40% over previous
generation PC’s. Unified communications technologies from Microsoft and Cisco
place control into the hands of users, allowing them to select the most convenient
or appropriate means of communicating with colleagues, customers or business partners.

“We know that providing mass deployment, high performance and availability and
vista readiness are deciding factors in choosing to outsource desktop services
and these will lower desktop cost,” said Fitzpatrick.  “With Instinct 2.0, that choice has been made much easier.”

More information on Capgemini’s enhanced Desktop Outsourcing Service Instinct
2.0 is available at

About Capgemini

Capgemini, one of the world’s foremost providers of consulting, technology and
outsourcing services, enables its clients to transform and perform through technologies.
Capgemini provides its clients with insights and capabilities that boost their
freedom to achieve superior results through a unique way of working – the Collaborative
Business Experience – and through a global delivery model called Rightshore®, which aims to offer the right resources in the right location at competitive
cost. Present in 36 countries, Capgemini reported 2007 global revenues of EUR
8.7 billion and employs over 83,000 people worldwide.

More information is available at

Press contacts:

Vanessa McDonald

Tel.:+44 (0)870 238 2856


Christel Lerouge

Tel.:+33 (0)1 47 54 50 76