The award was won for the successful development and completion of the UK rail
industry’s new National Reservations Service, a project carried out by RSP/ATOC
in collaboration with Capgemini as systems integrator and developer. Other IT
companies involved with the project included Thales, Fujitsu and Atos Origin. 
The two-year £100 million design, build and operate project involved working closely
with RSP/ATOC, with all 25 UK train operators and with leading hardware and software
vendors, and was completed on time, in budget and to specification.  Capgemini’s
share of the overall contract value was £31 million.

The National Reservations Service project was also a finalist and medallist in
the BCS 2005 Technology Awards.

The system:

  • processes in excess of 120 transactions per second and can cope with up to 700
    – this amounts to in excess of 1.5 billion transactions a year
  • has 3000 end users, not including the internet
  • has over 1600 output devices
  • books over 150,000 seats a day on UK trains, or 35 million annually.

Antony Lain, CEO of RSP Ltd, said: ‘These awards are a recognition of the excellent
cooperation and collaboration between the train operating companies, ATOC/RSP,
Capgemini and all the suppliers in delivering, transitioning and implementing
this highly complex, integrated IT transactional system, and delivering to specification,
time and budget – a very rare achievement in IT systems of this size and complexity.’

Steve Pickman, Head of Programme Delivery at ATOC/RSP, added: ‘Capgemini’s collaborative
approach was a strong factor in achieving the demanding deadlines we set.’

There was also success in the awards for Capgemini’s work with the Scottish Executive
in developing and supporting the very successful eProcurement Scotl@nd (ePS) service
which makes the cost-saving and efficiency benefits of electronic procurement
available to the entire Scottish public sector. The ePS programme was a finalist
and medallist in the Business Achievement in the Public Sector category of the
BCS Awards.

Cyd Fowkes, Head of Transportation Sector at Capgemini, said: ‘We recognise that
close and sustained collaboration with our clients is key to success, and I am
delighted to note that this approach, together with great work by the combined
client and Capgemini teams, has been recognised in Britain’s premier IT awards.’



For more information, please contact:

Tom Barton

Media relations manager


Tel: 0870 238 2491

Notes for Editors

The Association of Train Operating Companies (ATOC) is the official voice for the passenger rail industry, representing train companies
to the government and other opinion formers on transport policy issues, and helping
to ensure that Britain’s train operators are working together to change rail travel
for the better. ATOC is an incorporated association owned by its members. It was
set up by the train operators formed during privatisation of the railways under
the Railways Act 1993. As well as being the official voice of the passenger rail
industry, it also provides its members with a range of services that enable them
to comply with conditions laid on them in their franchise agreements and operating

The Rail Settlement Plan Limited (RSP) is part of ATOC. It is responsible for the allocation and settlement of
the £4 billion ticket revenue for UK National Rail, and acts as a central clearing
bank in this regard. It runs all the outsourced systems and services to effectively
deliver the settlement, distribution, multi-modal ticketing and impartial retailing
of UK National Rail. It also procures the development of these systems on behalf
of the TOCs, and manages their operation by third party suppliers.

Capgemini, one of the world’s foremost providers of Consulting, Technology and Outsourcing
services, has a unique way of working with its clients, which it calls the Collaborative
Business Experience. Through commitment to mutual success and the achievement
of tangible value, Capgemini helps businesses implement growth strategies, leverage
technology, and thrive through the power of collaboration. Capgemini employs approximately
60,000 people worldwide and reported 2004 global revenues of 6.3 billion euros.

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