‘Managing Business Support Services’ authored by Capgemini

Whether setting up outsourcing relationships in the UK or overseas, the management
of support services by specialist providers makes a big difference to the cost
and effectiveness of business operations. As services increasingly bundle skills
in technology, transformation and outsourcing to achieve fundamental change, the
issue is no longer whether to outsource, but what, why, where, when and how.

Written by a leading team of international outsourcing experts at Capgemini,
Managing Business Support Services is an important new book that aims to help non-specialist managers acquire the
knowledge they need to understand outsourcing services and get the most from their
suppliers and professional advisors.

Managing Business Support Services was written against a backdrop of outsourcing, offshoring and the contracting
out of business support services becoming major contributors to business competitiveness
in every 21st century enterprise. Collaborating with outsourcing partners provides
access to skills and assets, innovation and upfront investment.

“Increasingly, in the next society’s corporation, top management will, in fact,
be the Company. Everything else will be outsourced”. – The Economist

“Off-shoring is now part and parcel of doing business in the global economy…..
Make no mistake, this is a survival issue. Anyone who believes that firms have
a great deal of choice is naive.” – Sir Digby Jones, CBI Director General

Drawing on case studies, Managing Business Support Services is the definitive guide for any organisation contemplating outsourcing support
services. It is equally relevant to larger SMEs, middle market companies, multinationals
and public sector agencies.

– ENDS –

About the authors

Managing Business Support Services has been compiled under the guidance of experienced business editor Jonathan
Reuvid and written by a team of top advisors and practitioners from Capgemini.

For further information, to request a review copy, or to interview the author
please contact Patrick le Joncour: tel: 020 7278 0433, fax: 020 7834 1965 or email:

Notes to the editor

£29.95 ” Paperback ” 1 9050 5011 9 ” 276 pages ” 240x168mm

Published by GMB Publishing on 5th February

Available from all good bookshops or direct from the publisher at:

GMB Publishing Ltd

120 Pentonville Road

London N1 9JN

Tel. 020 7278 0433 Fax. 020 7834 1965

E-mail: orders@lbsltd.co.uk

or order on-line at http://www.globalmarketbriefings.com/ or www.kogan-page.co.uk

About the Capgemini Group

Capgemini, one of the world’s foremost providers of Consulting, Technology and
Outsourcing services, has a unique way of working with its clients, which it calls
the Collaborative Business Experience. Through commitment to mutual success and
the achievement of tangible value, the company helps businesses implement growth
strategies, leverage technology, and thrive through the power of collaboration.
Capgemini employs approximately 60,000 people and reported 2003 global revenues
of 5.754 billion euros.

More information about individual service lines, offices and research is available
at http://www.capgemini.com/


Sarah Rowan, Citigate Dewe Rogerson

Tel: 020 7282 1049