A complex data centre move which improved the level of service offered to more
than six million of HM Revenue & Custom’s (HMRC) customers has been awarded
an international recognition. HMRC received a Laureate in the Computerworld honors programme, an award given to organisations that demonstrate extraordinary use of IT

Capgemini worked with HMRC to move the Tax Credits system from an old data centre
to a new state-of-the-art facility 400 miles, taking just 48 hours to relocate
millions of megabytes-worth of data.

Mark Hall, director of IT, said: “The migration was one of the largest infrastructure
changes we’ve ever made as a Department, and was a success because of the hard
work and careful planning of all those involved. The tax credits data is now more
reliable and the whole operation improved stability and security for many of the
Department’s key services. Not only does this help staff in their work but improves
our customer’s experience.”

Bob Carrigan, Chairman of the Computerworld Honors Program Chairmen’s Committee
and President, IDG Communications, said: “Each Laureate selected for this honor
understands the importance of using one’s resources and technical prowess to benefit
one’s fellow man.”

Catherine Yates, Capgemini Portfolio Director, said: “The ComputerWorld honours recognise organisations from around the World, in all
sectors, who use IT with originality, vision and benefit to society. The tax credits
data centre move was a very complex project that took over a year to plan and
involved teams working closely together across HMRC, Capgemini and our partners
to deliver to extremely challenging timescales. It was essential that tax credits
payments were not disrupted during the migration, so there could be no margin
for error, and the attention to detail in preparing for the cutover was rigorous.
Everyone involved in delivering this complex migration on behalf of the Department
was extremely proud of their achievement and now to have it recognised with a
ComputerWorld Laureat award is a fantastic recognition of our delivery capability
.”

Related links: