On Tuesday 1st September, Financial Secretary to the Treasury David Gauke and Telford MP Lucy Allan officially opened the Telford Digital Delivery Centre, established on behalf of HMRC to help the Department work faster and more flexibly.
It will provide additional capacity alongside HMRC’s existing centres in Newcastle, Shipley and London to support developing new digital services that will transform the experience of dealing with the Department for customers. The centre will be available for use by Capgemini with other clients and secure around 200 jobs for the Capgemini Digital teams in Telford.
Described by HMRC as a boost for Telford, its future success, wider than HMRC, will open opportunities for further growth in employment for the area.
Visiting the centre prior to the official opening, the Financial Secretary to the Treasury, David Gauke, met some of the teams that will help deliver HMRC’s new digital services.
PlaqueOn declaring the centre officially open, the Financial Secretary said: “We want to make tax easier to understand and simpler to engage with. That’s why we’re introducing digital tax accounts for tens of millions of taxpayers and investing in HMRC’s digital transformation.
“The new digital centre established with Capgemini will help accelerate HMRC’s plans for new digital services and is helping secure jobs in Telford.”

Mark Dearnley, HMRC’s Chief Digital and Information Officer, who was also at the opening, said: “This demonstrates HMRC’s ongoing commitment to Telford as one of our specialist locations and a main site for the delivery of IT projects and services.
“Our digital transformation is well underway. We are fundamentally changing our business and removing
paper from every stage of our processes. Over the course of the next year and beyond, more and more of our customers will have access to a digital tax account and be able to do more with us online, simply, and at a time that suits them.”

The story was covered by a number of publications, including Shropshire Star.