Paris and Chicago – Capgemini, a global leader in IT consulting and services, today announced a multi-year contract with McDonald’s Corporation. Capgemini becomes McDonald’s global strategic provider of food and beverage solutions and digital technologies in partnership with Publicis.Sapient, another leading consulting services company.
« McDonald’s has an innovative transformation strategy in place; We will help them position digital innovation at the heart of their business, « said Paul Hermelin, President and CEO of the Capgemini Group. « We are delighted with the trust that McDonald’s has given us, with whom our strategic collaboration was initiated via IGATE 10 years ago. We will accompany the company in its growth by developing innovative solutions that will enable it to significantly improve the experience of its customers, its teams and its operations. «
As part of this collaboration, the combined expertise of McDonald’s – one of the best professionals in its industry – and Capgemini will accelerate digital technology innovation and transform the customer experience into a restaurant. Capgemini plans to open a Global Digital Retail Center in Chicago to develop and showcase sectoral innovations while taking advantage of its momentum in North America to attract new talent.
« As a strategic supplier, Capgemini will help us rapidly deploy radical innovations in our restaurants and digital channels, helping us to transform the customer experience to make it more convenient and personalized, » explains Jim Sappington, Executive Vice President – Operations, Digital, & Technology Systems for McDonald’s Corporation. « Capgemini has shown us that it knows our industry, business and customers well, and has the ability to deploy the most advanced solutions on the market. «
« We are grateful to McDonald’s for this brand of trust and opportunity that will allow us to put our customer-centric approach and our know-how together to define the industry’s new standards for customer experience, » adds Tim Bridges, head of the Capgemini Group’s Consumer Goods, Retail and Distribution businesses. « We will be deploying these technologies globally from McDonald’s Global Digital Retail Center in Chicago and our centers of excellence. This will allow us to continue to innovate in the development of customer-oriented technologies while demonstrating our leadership in platform solutions. «
« McDonald’s is an iconic brand for many generations, recognized for its ability to introduce new products that meet the needs and wishes of consumers, » concludes Arthur Sadoun, President and CEO of Publicis Group. « We are proud to work with Capgemini to rethink the McDonald’s experience and make it a competitive asset for business transformation. «
With more than 190,000 employees, Capgemini is present in more than 40 countries and celebrates its 50th anniversary in 2017. The Group is one of the world leaders in consulting and IT services and has achieved a turnover of 12 , 5 billion euros. With its clients, Capgemini designs and implements the business, technological and digital solutions that correspond to their needs and bring innovation and competitiveness. Deeply multicultural, Capgemini boasts a work style of its own, the » Collaborative Business Experience « .
More information on: www.capgemini.com
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