Accelerating your entire journey to service excellence. Together.

Service Excellence with Capgemini and ServiceNow.

Today, it can be extremely difficult to improve service quality because the complexity of service management has gotten out of control. Everything is on an upward spiral: The number of systems and technologies involved, the number of suppliers, the expectations of customers and employees, the regulatory demands, the volume of data, cost, and profitability pressures … the list goes on.

Clearly, it’s time for a new approach to service management – a comprehensive approach that can extend to every business process across the enterprise and the entire supply chain. That is what Capgemini and ServiceNow bring to the table.

Building better business outcomes, together

Capgemini and ServiceNow combine strong domain expertise with the power of the Now platform to accelerate your journey to digital excellence. We call it the Business Ecosystem Platform, and it delivers the best of both worlds: the flexibility, innovation and efficiency of a multi-sourced business ecosystem, and the accountability and simplicity of a single-source provider model.

The Business Ecosystem Platform, powered by the Now Platform

ServiceNow Business Ecosystem Platform


  • NOW platform + Enterprise Management Tools Transformation (EMTT): Build on a solid technological foundation to achieve a true Business Ecosystem Platform
  • NOW platform + Digital SIAM: Bringing seamless enterprise integration
  • NOW platform + Enterprise Service Management: Expanding the customer journey across the enterprise spanning IT, HR, Finance, Security, and Operations.

2020 ServiceNow APAC Transformation Partner of the Year


Capgemini was awarded 2020 ServiceNow APAC Transformation Partner of the Year, for
delivering transformation and innovation in business, technology and customer success


Our ServiceNow credentials: extensive and impeccable

Capgemini has been a Certified ServiceNow Global Alliance Partner since 2009, and today we are a ServiceNow Elite Partner.

Our 800+ ServiceNow and process consultants have substantial ServiceNow expertise gained from 300+ engagements with +150 ServiceNow Accelerators and have earned 870+ ServiceNow certifications. We have performed large-scale rollouts at Fortune 500 enterprises.

Find out how Capgemini and ServiceNow can improve workflow and accelerate your entire journey to service excellence.

Digital Employee Operations Powered by ServiceNow®

Digital Employee Operations Powered by ServiceNow®

Enhance the value of your HR function through delivering a frictionless employee experience

Digital Service Integration and Management (SIAM)

Digital Service Integration and Management (SIAM)

Unlocking the power of digital.

Enterprise Management Tools Transformation

Enterprise Management Tools Transformation

Achieve Service Excellence. Radically reduce the cost, risk, disruption, and aggravation of...

Service Management

Service Management

Capgemini’s Managed Services ensures your IT services, whether they are outsourced or...

Featured Testimonials

Kevin Barr, Service Management and Integration Lead, Department for Environment, Food & Rural Affairs (DEFRA)

"Capgemini has been a trusted and valued partner for DEFRA for many years, demonstrating a deep understanding of the history and complexity of the department and the many challenges we face. They bring a powerful combination of service integration skills, public sector experience, commitment and support to the UnITy programme – and with their help our ambitious goals are now in sight.”

Gretchen Alarcon VP, and GM, HR Service Delivery, ServiceNow

"With Digital Employee Operations, Capgemini and ServiceNow can help customers transform their employee operations and provide great experiences for moments that matter.”

Imran Merali, Vice President, Hydro One

"Customers are counting on us now more than ever – not only to keep the lights on across the province, but to offer support during this difficult time. We play a critical role in energizing life for people and communities across Ontario and our collaboration with Capgemini meant our 400 customer-service representatives could seamlessly work from home and continue to put our customers first.”

Meet Our Experts

Jill Weber

Expert in Infrastructure Transformation Services, Service Integration and ServiceNow Practice

Hugo Gordillo

Expert in Cloud Infrastructure Services, SIAM and Digital Transformation.

Jay Dowling

Expert in Public and Public Cloud

David Rudel

I help clients to unlock the full potential of a multi-sourced ecosystem and accelerate their digital transformation.


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