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Own the moment at Salesforce Connections 2022

A global design leader tackled digital transformation by modernizing technology and building a team to drive retail and digital business. Hear how they inspired innovation, change, and modern experiences.

The business/customer relationship is experiencing a profound shift. Customers now expect to shop where they want, when they want. These changing expectations, accelerated by the COVID-19 pandemic and ensuing lockdowns, have taught brands and retailers that digital channels are more important than ever.

Delivering standout experiences relies on brands and retailers understanding how the customer likes to interact with them, in the past, in the present, and into the future. And instant access to real-time customer data is crucial – not just for one department but for every person in the business, from marketing through sales, to services and support.

To attain this single source of “customer truth,” brands and retailers must fully integrate their data-management and analytics systems with Salesforce. But this ideal state can sometimes seem unachievable, and brands and retailers are unsure where to begin, particularly those with systems from multiple vendors. 

As a Salesforce Global Strategic Cloud Alliance partner, our team helps leading brands own the moment with robust, multi-channel experiences that optimize performance, customer conversion, and the bottom line.

Visit Capgemini at Salesforce Connections in Chicago June 8 and 9 to discover how you can create an innovative, tailored experience that delivers the right offer to your customer at the right time, in the right place.

Hear from us

Session: Cultural Change Enables Modern Journey for MillerKnoll

Speakers: Aaron Eversoll, Vice President, Commerce, Digital Customer Experience (DCX), Capgemini
Frank DeMaria, Vice President of Digital Engineering & Platforms, MillerKnoll

Date/time: June 9, 12 pm, W184bc