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Marking our twelfth year of participating in Salesforce’s most significant annual user conference, Capgemini is helping clients Own the Moment. Dreamforce brings together thought leaders, industry pioneers, and thousands of your peers for three high-energy days of learning, inspiration, equality, and fun.
Event details:September 20-22, 2022San Francisco, California, USA
Join us at Booth 501 to discover first-hand how you can Get the Future You Want.
As a Global Strategic Consulting Partner, our alliance with Salesforce equips our clients to deliver the best possible customer experience – and to gain the best possible actionable insights for the future.
Learn more about how our partnership with Salesforce can excel your business.
Attending? Join our sessions:
Communications Service Providers (CSPs) are at the forefront of a digital revolution to offer its B2B and B2C customers a 360-degree connected experience. While digital technologies have evolved significantly, the constraints posed by traditional Telco BSS systems purpose built for business siloes remain a significant challenge. In this session, you will learn how a leading telecommunication company operating in over 20 countries across Latin America and the Caribbean positioned themselves in today’s fast-moving world of communication and went through digital transformation to deliver a state-of-the-art customer experience using Salesforce Communication Cloud and TM forum based MuleSoft APIs for sustainable business success.
North Pavilion 1
Tuesday 20th September at 3:30pm
Antony Lisamore: Head B2B IT at Liberty Latin America
Francisco Herero Head B2C IT at Liberty Latin America
The developed world view is that society is made up of consumers, not citizens. We encourage consumers to ‘vote with their wallets’ and focus our attention on gross domestic product as the main indicator of a successful country and community. With technology, like Salesforce, we could transition our world view. I’d like to explore how Salesforce’s CRM technology could incite a shift in perspectives to understand the interdependencies between individuals and how they interact with businesses. The goal being to promote relationships as a mechanism to enable more sustainable choices and to promote quality interactions over consumption.
Campground Theater 2
Wednesday 21st September at 2:00pm
Courtney Holm: VP and Head of Sustainability Solutions, Capgemini Invent UK
Hear how Prudential uses domain-driven design to change how they work with third parties & how to build the interaction layer using Salesforce. Modernize producer engagement with an API-led approach
Moscone West 2010
Wednesday 21st September at 9:30am
Justin White, Vice President Transformation, Prudential
Saurabh Kulkarni, Vice President, Financial Services
Delivering a 1:1 customer experience at scale.
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