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Dreamforce 2022

Join us at Dreamforce 2022 – get ready to see how the future works.

Marking our twelfth year of participating in Salesforce’s most significant annual user conference, Capgemini is helping clients Own the Moment. Dreamforce brings together thought leaders, industry pioneers, and thousands of your peers for three high-energy days of learning, inspiration, equality, and fun.

Event details:
September 20-22, 2022
San Francisco, California, USA

Join us at Booth 501 to discover first-hand how you can Get the Future You Want.

An award-winning partnership

As a Global Strategic Consulting Partner, our alliance with Salesforce equips our clients to deliver the best possible customer experience – and to gain the best possible actionable insights for the future.

Learn more about how our partnership with Salesforce can excel your business.

Attending? Join our sessions:

Enabling 360-degree connected customer experience for Digital Telco

Communications Service Providers (CSPs) are at the forefront of a digital revolution to offer its B2B and B2C customers a 360-degree connected experience. While digital technologies have evolved significantly, the constraints posed by traditional Telco BSS systems purpose­ built for business siloes remain a significant challenge. In this session, you will learn how a leading telecommunication company operating in over 20 countries across Latin America and the Caribbean positioned themselves in today’s fast-moving world of communication and went through digital transformation to deliver a state-of-the-art customer experience using Salesforce Communication Cloud and TM forum based MuleSoft APIs for sustainable business success.

North Pavilion 1

Tuesday 20th September at 3:30pm

Speaker(s):

Antony Lisamore: Head B2B IT at Liberty Latin America

Francisco Herero Head B2C IT at Liberty Latin America

From consumers to citizens

The developed world view is that society is made up of consumers, not citizens. We encourage consumers to ‘vote with their wallets’ and focus our attention on gross domestic product as the main indicator of a successful country and community. With technology, like Salesforce, we could transition our world view. I’d like to explore how Salesforce’s CRM technology could incite a shift in perspectives to understand the interdependencies between individuals and how they interact with businesses. The goal being to promote relationships as a mechanism to enable more sustainable choices and to promote quality interactions over consumption.

Campground Theater 2

Wednesday 21st September at 2:00pm

Speaker(s):

Courtney Holm: VP and Head of Sustainability Solutions, Capgemini Invent UK

Transform producer & external relationships with Salesforce

Hear how Prudential uses domain-driven design to change how they work with third parties & how to build the interaction layer using Salesforce. Modernize producer engagement with an API-led approach

Moscone West 2010

Wednesday 21st September at 9:30am

Speaker(s):

Justin White, Vice President Transformation, Prudential

Saurabh Kulkarni, Vice President, Financial Services

Capgemini and Salesforce

Delivering a 1:1 customer experience at scale.

Meet our experts

Mahender Nagunoori

Global Head of CX & CRM portfolio for FS part of Digital practice
In the current business context, knowing customers, pro-actively selling, and servicing is at the core of our Financial services clients. We see there is rapid spending on customer experience, customer engagement, and providing the latest ways to interact and engage with the customers. The customer management portfolio led by Mahender focuses on bringing in an overarching view of the customer, providing organizations with the ability to understand their customers better and proactively engage in the right conversation right from the beginning of the insurance or banking value chain.

Darshan Shankavaram

Executive Vice President, Digital Customer Experience Global Practice Leader
“I have close to 30 years of domain experience, with more than ten years within Digital and Mobile. I have led product concept-to-sell, business development, pre-sales, solutioning and technical implementation of CX transformation programs.”

Simon Blainey

Expert in CRM, Digital Transformation, Salesforce

Andrew Smith

Vice President, Head of Salesforce CoE Europe
“My passion is in helping organizations to leverage Digital Technology to break down the traditional barriers between IT and business, transforming them from being cost and revenue driven to one focused on what matters. The people, whether they be consumers, customers, trading partners or most importantly your employees. I work across the business and architecture teams within global and UK major brands to help them realize the value of digital channels through the “internet of things” and drive out Agile technology architectures which scale and evolve as consumer habits change.”

Lara Wasowski

Expert in Salesforce solutions

Jane Arnold Hommet

Vice President Global Salesforce Partner Executive
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