Deep Customer

Customers increasingly expect customized, seamless, convenient experiences across multiple channels and touchpoints. Capgemini’s solutions and framework leverage emerging technologies such as artificial intelligence and machine learning (both on the customer-facing front-end and the back-end) as well as information from external data sets (from third parties, etc.) and enterprise data to generate a holistic view of the customer. Insurers are able to derive meaningful insights that drive upselling and cross-selling and increase customer retention.