Join Capgemini at the 17th Annual Shared Services and Outsourcing week

The Autumn edition

Oct 16–18, 2023 | Novotel London West, London

The Shared Services and Outsourcing Network (SSON) is hosting its 17th annual Shared Services and Outsourcing Week (SSOW) – The Autumn edition in London from October 16–18, 2023, at Novotel London West.

Europe’s top shared services and GBS event boasts a line-up of over 60 speakers who represent the best in this community. This is an unmissable opportunity to connect with industry leaders and stay up-to-date with the latest trends and most recent transformation narratives from the industry.

Come and meet our experts at Booth #5 to learn more about how Capgemini can transform your business operations to deliver sustainable business outcomes through the Connected Enterprise.

Capgemini keynote session

Overcoming fragmented supply chain service delivery through ecosystem orchestration

Date: October 17, 2023
Time: 09:15am GMT
Venue: Main Plenary Room

Globally, organizations grapple with fragmented supply chains, talent shortages, environmental concerns, and technological disruptions. Capgemini and Kuehne+Nagel have partnered to pioneer an end-to-end supply chain solution, integrating their expertise. This talk will showcase:

  • Our integrated, tech-driven supply chain service spanning Capgemini and Kuehne+Nagel portfolios
  • A collaborative model prioritizing outcomes, revolutionizing outsourcing for clients
  • Addressing market shifts and environmental issues, our diverse partnership is well-positioned for Industry 4.0 supply chain solutions.

Session hosts

Jörg Junghanns
Jörg Junghanns
Vice President, Head of Europe, Intelligent Supply Chain Operations, Capgemini’s Business Services
John Hancock Senior Vice President, Kuehne+Nagel
John Hancock
Head of Logistics Development, Integrated Logistics at Kuehne+Nagel.

Capgemini workshop session

Global Business Services – can a leopard really change its spots?

Date: October 16, 2023
Time: 09:00am GMT
Venue: Champagne Suite

In the era of digital acceleration of Global Business Services (GBS), the integration of automation, data-led high-value service approaches, and outcome-led delivery models is pivotal to optimize efficiency, service excellence, and customer experience. Will the ongoing disruption from trends such as Generative AI, value orchestration, and the nomadic workforce paint a genuinely different GBS picture by 2030?

Join us for an engaging 90-minute interactive workshop, where you will:

  • Explore and exchange insights on key GBS trends
  • Identify challenges that may arise in tackling the priority trends
  • Brainstorm high-impact actions to unlock the value of next-generation GBS
  • Establish how the GBS leopard could change its spots.

Session hosts

Dan, a seasoned global consultant and operations leader, brings over 25 years of experience in enhancing diverse businesses. Proficient in finance, procurement, and consulting, Dan excels in operational strategy, process optimization, procurement, and transformations. A strategic thinker, Dan simplifies complex data, fosters collaboration, and delivers quick, effective strategies, combining entrepreneurship with astute commercial acumen for optimal results.
Dan Pironti
Senior Director, UK GTM Lead for Capgemini’s Business Services
Gerald is an accomplished Global Business Services Consulting, Operations, and Transformation executive with expertise in strategic, financial, operational leadership. He specializes in profitable growth strategies through digital transformation, including robotic process automation, analytics, and user-centric approaches. As a dynamic leader in GBS and transformation, he is committed to value realization and commercial leadership.
Gerald Fass
Vice President, UK Portfolio Lead, Capgemini’s Business Services

Panel session

Tables turned. Partners speak!

Date: October 17, 2023
Time: 3:35-4:20pm GMT
Venue: Plenary Main Stage

Anjali Pendlebury-Green (EVP, Head of Europe (North Central), Capgemini’s Business Services) will be participating in the “G6 BPO debate” alongside industry leaders to answer pertinent questions tailored on EMEA’s market development. Facilitated by Deborah Kops, the panel will explore questions such as:

  1. How to harness the power of outsourcing in a hybrid model
  2. How to think about optimal work placement
  3. What makes a good outsourcing client
  4. When outsourcing relationships don’t deliver for either party
  5. How to forge a win-win relationship.

Capgemini panelist

Anjali Pendlebury-Green Executive Vice President, Head of Europe (North Central) for Capgemini’s Business Services Global Business Line
Anjali Pendlebury-Green
Executive Vice President, Head of Europe (North Central), Capgemini’s Business Services