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Connected mobility

Connected cars can create deeply connected customers

Connected – and software-defined – vehicles are ushering in a new era of deep, long-lasting customer relationships. But to realize the opportunities, OEMs and other mobility service providers need to interact with customers in totally new ways. 

We can help you leverage the power of connected services to get closer to your customers, for example by:

  • Transforming customer experience across the lifecycle
  • Offering attractive new sales and ownership/use models
  • Becoming an integral part of your customers’ lifestyle

Accelerate your journey to becoming an integrated service provider and a driver of the mobility revolution.

    Automotive connected mobility

    Realize the promise of connected mobility.

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    Congratulations to the ANE Eurostars 2023

    Recognizing excellence in automotive leadership

    Capgemini Invent
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    Smart Mobility Connect

    Enabling businesses to reinvent mobility for people.

    Discover our offer

      Research and insights

      Report

      Customer experience in automotive 2024

      High standards of customer experience (CX) are raising consumer expectations, but the automotive industry is lagging behind compared to other sectors.

      Point of view

      Navigating the aftermarket: Examining the routes to aftersales value creation

      It’s the dawn of a new era and OEMs must rethink their vehicle experience across the entire lifecycle of the vehicle, or risk sunsetting their competitive advantage. The result? OEMs need to be prepared to go the extra mile with their automotive aftermarket services strategy.

      Point of view

      Customer-centricity connected mobility

      The promise of connected mobility and deep connections with your customers.

      Point of view

      Time to level up

      How to win the race for customers with superior experiences

      Client stories

        Capgemini Invent drives Ferrovial into carsharing service

        Ferrovial reviews the Spanish mobility market to understand how best to expand and prepare for a new competitors

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          Expert perspectives

          Mobility

          How to set yourself up to redesign the car around the user

          Mike Welsh
          Jan 18, 2024
          Mobility

          The key ingredients of the car user experience

          Mike Welsh
          Dec 18, 2023
          Data and AI, Innovation, Sustainability, Technology

          Data as the new sunshine

          Dr. Rainer Mehl
          Jun 22, 2022

          Meet our experts

          Laurence Noël

          EVP, Head of Global Automotive Industry, Capgemini
          Laurence Noël is a distinguished professional with a robust background in the automotive industry. She has more than 25 years of experience, and was previously Senior Vice President of the Circular Economy Business Unit at Stellantis. Leveraging a diverse background across management of business units, strategic planning and engineering, Laurence empowers clients to shape profitable and successful strategies, achieve transformation, and meet automotive sustainability goals.
          Dr. Simon Monske – Our Expert

          Dr. Simon Monske

          Expert in Business Model Innovation, Connected Car Data, Data Strategy
          Experienced Brand & Experience Senior Manager with a demonstrated history of consulting clients in new digital business models, data strategy, and customer-driven product development around connected cars. Responsible to form strategic partnerships with digital platform start-ups to build the right ecosystem for future mobility. Skilled in team leadership, multiple project steering and strategic account development. Having a PhD in Marketing Analytics from University of Muenster.

          Sebastian Tschödrich

          Executive Vice President, Global Head of Automotive, Capgemini Invent
          I have been working in automotive consulting for 14 years, with experience in Europe and China. Currently based in Munich, I am responsible for the global automotive consulting business and part of the global leadership team at Capgemini Invent.
          Dr. Marc Caesar – Our Expert

          Dr. Marc Caesar

          Director Automotive Digital, Global Head of Smart Mobility Connect at Capgemini Invent
          As part of the customer engagement leadership team in Central Europe, Marc Caeser is the driving force behind Capgemini Invent’s Smart Mobility Connect offering.  He works closely with his automotive clients as they address a series of challenges, from rising customer expectations to completely new competitors, new business models, monetization of data and cooperation with unexpected partners. 

          Dr. Rainer Mehl

          EVP and Managing Director Strategic Account Intelligent Industry
          A leader who serves: leadership in the digital age is Rainer’s passion allowing him to successfully lead transformations both at clients and in service organisations. He supports companies in their digital transformation with a focus on customer centricity, agile organization and new business models
          Fabienne Lefever – Our Expert

          Fabienne Lefever

          Vice President – Head of Automotive Industry for Capgemini Engineering
          With an extensive automotive industry knowledge and a strong ambition to support Automotive customers in achieving a safer, smarter, more sustainable & affordable mobility experience, Fabienne is leading Capgemini engineering roadmap and business for the Automotive Industry. She will bring her experience to help customers make the most of the opportunities offered by digital & software technologies to design and build tomorrow’s products & businesses while boosting their competitiveness.

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