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Organizations face growing service portfolio complexity along with increasing customer demand for personalized care, service convenience and quality, speed of resolution, and effective communication. Field service functional leaders need to tackle the operational complexity and manage diverse levers including asset lifecycle, agent skills, and contractor management. In addition, there is a need to increase the efficiency and speed of field technicians while ensuring higher regulatory requirement of HSE standards.
At Capgemini, we enable you to transform your field service and position it as both an engagement driver and a profit center. We help you improve performance across your assets and service agents while delivering a connected service experience. Our end-to-end approach for your continuous transformation of the field service function at scale helps you to:
For more information regarding the offer and related value proposition, contact:
Julien LEBLOIS, Global Offer Lead, Service & Sales, Capgemini Customer Experience
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