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Customer experience and a global automotive recovery

Forrester and Capgemini explore how to react

The expectations of the automotive consumer were in flux coming into 2020. A global pandemic has thrown those changes into different directions. How will consumers react? What updates to the customer experience will be required to meet the new set of demands?

Take a look at this webinar featuring experts from Forrester and Capgemini to hear about:

  • The Forrester Automotive Customer Experience Index and how it shows the importance of the customer experience to company success
  • The Capgemini Customer Experience Audit measuring OEMs readiness for the new normal
  • How the automotive markets in China and Germany have restarted and what they see from their customers
  • Learnings from the global experience to improve the recovery in North America.

Download the webinar

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Meet our experts

Daniel Davenport

Principal, Connected Mobility, Automotive
Daniel Davenport is a Connected Mobility Solutions Lead at Capgemini. He works with a range of global clients to develop connected use cases that drive innovation, enhance the owner experience, and create new revenue streams.