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Client Story

Subway delivers a better brand experience

Client: Subway
Region: North America
Sector: Restaurant

Subway serves millions of guests around the world every day, but its digital experience and approach to technology needed to be reinvented to meet the evolving needs of guests and franchisees. Driven by its digital-transformation program, guests have easier access to the brand on digital platforms and the satisfaction of franchisees with the technology is rising.

“Capgemini took on the digital platform and then started helping Subway with other areas and they got more savvy about our strategies and about our industry, and they started to bring ideas and suggestions and what I call thought partnership. And we really welcome that. We have a diverse technology leadership team with hospitality and retail experience, but we don’t have the depth of technology knowledge that a company like Capgemini can bring.”

Donagh Herlihy
Chief Digital and Information Officer

Learn More about Subway

Transforming corporate systems at Subway Restaurants

The Capgemini team works alongside Subway's technology leadership to brainstorm, develop, and implement new digital technologies, bringing its wealth of in-depth technical knowledge to help shape strategies and plan for Subway's digital future.

    Refreshing the digital subway experience

    The brand is on a multi-year transformation journey to build a better Subway, including making over its digital experience and reinventing its approach to technology to better meet the needs of guests and franchisees around the world.

      Transforming restaurant technology at Subway Restaurants

      Capgemini serves as the company's strategic and implementation partner for digital transformation.

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