North Carolina processes more than one million sudden unemployment claims seamlessly

DES engaged Capgemini to deploy a modern technology solution on AWS. Now North Carolina’s unemployment insurance benefits system scales to meet increased demand and provides critical information security.

“We went from less than 200,000 claims the prior year to more than a million claims in a few months. This posed two distinct technology challenges: platform scaling and rapid business/IT operations scaling.”

DES quickly implemented six new benefit programs during the pandemic, on top of three existing programs. North Carolinians could therefore access the additional unemployment benefits implemented because of the pandemic.

“We couldn’t have responded to the large call surge if we hadn’t been on the modern AWS-based platform Capgemini helped us implement. Technology scaling to meet the demand was easier because of the elasticity of AWS.”

DES enhanced its anti-fraud solution by adding digital analytical dashboards to help identify anomalies and day-to-day call fluctuations. With the anti-fraud detection and prevention solution, DES can recognize and deny fraudulent claims more easily.

“DES believes in continuous improvement, and we’re working toward a roadmap where we make the solutions at DES fully cloud-native and focused on microservices.”