Improved win-rate and reduced turnaround time in IT services

The growth of a company hinges on its sales performance. In this competitive economy, a lack of efficiency could mean the difference between a thriving enterprise and one struggling to cope with market pressures.

Capgemini stepped in to support an IT and industrial-automation provider in transforming its sales operation. The company needed to streamline the process of capturing customer success stories, as this was lacking and impaired the sales team’s ability to sell efficiently.

Capgemini implemented a Power App to automatically build success-story documents based on customer success records within Microsoft Dynamics 365 Customer Engagement. These were made available to the entire global sales force, transforming the company’s sales activity with turnaround times reduced by 60 percent and a win-rate increase of 70 percent.

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