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Client Story

Hotel Chocolat serves up distinctive digital experiences

Capgemini delivers a sophisticated solution for the luxury chocolatier

Hotel Chocolat is a world-renowned, luxury chocolatier and gifting company that has always paved its own path. Across 93 shops, 18 cafes, 13 School of Chocolate locations, an upscale restaurant in London, and a cocoa estate and high-end hotel in Saint Lucia, this luxury chocolatier is anything but ordinary.

With so many different aspects of its business – gifting, subscriptions, restaurants, and experiences – Capgemini was the ideal partner for Hotel Chocolat due to its rich Salesforce Commerce Cloud expertise and ability to deliver complex, sophisticated solutions tailored to the business.

Capgemini built a master, multi-site architecture, designed to easily scale to support growth and innovation. The new allows shoppers to access Gifting, Subscription, Café and Restaurant, and Hotel sites from one central location, and seamlessly navigate from one area to another.

“With a project as complex as ours, it was critical that we work with an experienced partner who possesses the knowledge, expertise, and creativity needed to meet our goals.”

Melissa Shackleton, Director of Commercial, Hotel Chocolat

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