Explore our latest thought leadership, ideas, and insights on the issues that are shaping the future of business and society.
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.
Discover our portfolio – constantly evolving to keep pace with the ever-changing needs of our clients.
Become part of a diverse collective of free-thinkers, entrepreneurs and experts – and help us to make a difference.
See our latest news, and stories from across the business, and explore our archives.
We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.
Our number one ranked think-tank
Explore our brands
Explore our technology partners
Customer service is absolutely vital in the telecommunications and cable industries. Retaining customers, acquiring new ones, and ensuring they have their needs met is a difficult balance to strike, especially for companies with siloed, legacy customer service systems.
Capgemini and Pega stepped in to work with a leading telecommunications and cable provider to ensure that its service capabilities were ahead of the curve. Through customer data unification and a Next-Best Action predictive algorithm, service agents are able to be more efficient, solve issues in less time, and even reduce the number to technicians and trucks that are required to be out in the field.
Are you looking to enhance your service team’s operational efficiency? Read our story and feel free to contact us to learn more.
You may accept all cookies, or choose to manage them individually. You can change your settings at any time by clicking Cookie Settings available in the footer of every page.