Explore our latest thought leadership, ideas, and insights on the issues that are shaping the future of business and society.
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.
Discover our portfolio – constantly evolving to keep pace with the ever-changing needs of our clients.
Become part of a diverse collective of free-thinkers, entrepreneurs and experts – and help us to make a difference.
See our latest news, and stories from across the business, and explore our archives.
We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.
Our number one ranked think-tank
Explore our brands
Explore our technology partners
COVID-19 has increased customer demand for contactless transactions everywhere, but especially so in the financial services industry. After all, who wants to risk their health to sign a deposit slip? There is much to be gained by financial services organizations and customers through AI-enabled interactions.
In the latest report from the Capgemini Research Institute – Smart Money: How to drive AI at scale to transform the financial services customer experience – we spoke with over 5,000 customers and more than 300 industry executives from banking and insurance. We found that financial services firms are turning more and more to AI for customer interactions and they are deriving significant benefits from doing so. In fact, 51% of customers have daily AI-enabled interactions with banking and insurance firms while financial services firms have reduced their operations costs by 13% and increased the revenue per customer by 10% after deploying AI in customer-facing functions. The problem starts when it comes to scaling these initiatives.
If they do not want to be left behind, financial services organizations should:
For more information on AI in the financial services industry download the report.
You may accept all cookies, or choose to manage them individually. You can change your settings at any time by clicking Cookie Settings available in the footer of every page.