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Transforming digital core for grocery

Disruption creates a once-in-a-generation opportunity for retailers and grocers to evolve to the Renewable Retail Enterprise, by digitally transforming their core and putting data-driven customer insight at the heart of their operations.

Retail and grocers adapted impressively to the turmoil of 2020. Diametrically conflicting pressures of uncertain demand, the shift online, disrupted supply-chains and the cost of fulfilling new online, on-demand and omnichannel buying meant margins were squeezed.

Capgemini’s Retailpath offers a route forward, to build on the advances toward digital buying while enabling operational agility, resilience and innovation and ultimately growing revenue and margins.

It’s the roadmap to the Renewable Retail Enterprise , and below we explain more about the exciting opportunity that creates – and the benefits it delivers, for your shoppers, your staff, your business and the world we all share.

“It’s an incredible time to be in grocery – it’s a unique sector in the way it forms part of and serves a community. Grocery now has the opportunity, by reinventing its core, to play an even bigger role at the heart of the digitally connected community”

Lindsey Mazza, Global Consumer Products, Retail, Distribution Sector

    Applied innovation: Blockchain technology in the Albert Heijn’s Supply Chain

    Incredible work has been undertaken between Capgemini and Albert Heijn over the past months. It has been a really exciting time in terms of exploring how supply chains can become a digital, single source of truth that cuts lead times, reduces paper waste and empowers employees

    Read more

      What we do

      Inventive Shopping examines the fundamental role of retailing in the lives of people, transforming the value propositions and experiences retailers provide, as consumer expectations evolve, and new entrants and technologies disrupt the market.

      Smart Retail Planner is a holistic approach to addressing the most complex challenges that retailers face. From the integration of customer data and insights to core end-to-end merchandising and supply chain decisioning; we guide our clients through their transformation journeys.

      By establishing connected marketing capabilities, we help our clients to better align their marketing expertise, both with their consumers, and enterprise wide. We established an end-to-end MarTech infrastructure that operationalizes seamless, personalized experiences to consumers.

      Research and insights

      Report

      The wake-up call: Consumer products and retail organizations should brace future disruption with a resilient supply chain

      Meet our experts

      Tim Bridges

      Global Head of Consumer Products & Retail
      Tim Bridges leads Capgemini’s Global Sectors and the Consumer Products, Retail, Distribution (CPRD) global sector practice, a portfolio that includes major global retail, fashion, restaurant, consumer products, transportation, and distribution brands such as McDonald’s, Coca-Cola, Meijer, Office Depot, Domino’s, and Unilever.

      Lindsey Mazza

      Global Retail Lead, Capgemini
      Lindsey is Capgemini’s Global Retail Lead. She is a retail thought leader and subject matter expert who specializes in shopper-centric, unified-channel commerce and innovation. With nearly 20 years’ experience in retail transformation, Lindsey has served some of the world’s largest retailers in analytics-enabled integrated planning and execution, from consumer demand to receipt.

      Kees Jacobs

      Consumer Products & Retail Global Insights & Data Lead, Capgemini
      Kees is Capgemini’s overall Global Consumer Products and Retail sector thought leader. He has more than 25 years’ experience in this industry, with a track record in a range of strategic digital and data-related B2C and B2B initiatives at leading retailers and manufacturers. Kees is also responsible for Capgemini’s strategic relationship with The Consumer Goods Forum and a co-author of many thought leadership reports, including Reducing Consumer Food Waste in the Digital Era.

      Julien Bourdinière

      Expert in Consumer Product Retail Distribution

      Steve Hewett

      Head of Customer Transformation, frog, Capgemini Invent UK
      Steve specializes in the digital transformation of ‘retailing’ – he is leading our offer development for how generative AI will impact the e2e CX of our clients and their customers – from how it will help to set new customer experience strategies & develop new propositions to how it will transform digital marketing, omni- commerce, store experience & operations, customer service, and CRM & Loyalty.

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