Insights and news

Digital Customer Experience: New Approach to the Connected Customer

Even as technology tries to bring customers closer, digitization in our society has led to reduced personal contact, and has implications on how our brand is represented and received. Building relationships that move past the transactional is key.

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Capgemini looks to the future with a new brand identity

Capgemini World Wealth Report 2017: High Net Worth Individual population and wealth hits new all-time high

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Beyond the Buzz

beyond the buzz

Digital Customer Experience: New Approach to the Connected Customer

Lanny Cohen
Even as technology tries to bring customers closer, digitization in our society has led to reduced personal contact, and has implications on how our brand is represented and received. Building relationships that move past the transactional is key.

Featured Authors

Frank Wammes

Insights & Data

Shannon Warner

Consumer Products & Retail

Digital Transformation Institute

The digital journey is about treading uncharted and unfamiliar territory. It is riddled with questions and challenges. We draw on our worldwide network of experts and work closely with academic and technology partners with dedicated research centers in the United Kingdom, India, and USA.

Digital Transformation InstituteDTI

Digital Leadership Series – Faurecia

Digital Digital Transformation Institute Talent Management

The Digital Talent Gap—Are Companies Doing Enough?

automation drive capgemini consulting Insights & Data

Artificial Intelligence – Where and How to Invest

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Editor's Picks

digital customer experienceInnovationTechnology Transformation

Does your DCX strategy have emotion?

John Mullen
Consumers live in a 24/7 globally connected digital world, and because of it, companies that were quick to embrace digital disruption are the ones that now are building more meaningful brand-based relationships with their customers.

Latest Publications

Contract Automation—What is the Right Solution for You?

Craig Conte
This podcast talks about the mapping of contract management software report that Capgemini and IACCM are working on.
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