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Our Key Take-Aways from NRF 2023

NRF 2023: Retail’s Big Show delivered many breakthrough moments – for us, that included the opening of The Capgemini Lounge, where we held a series of exclusive events, exciting demos and enticing discussions to help retail leaders find the opportunity in this era of disruption. For highlights, read on.

Three areas of opportunities for industry players emerged over the course of various sessions and discussions:

  1. Adapt to Compete: Rethink operational strategy for cost reductions, sustainability, convenience, and experience
  2. Unlock Channel Growth:  Driving revenue growth in the dramatically reshaped channel-less landscape
  3. Lead with Purpose: Affordable sustainability is key

What is particularly changing in the retail trade at the moment? Our Global Head Consumer Engagement, Achim Himmelreich has pointed out great observations from the NRF 2023

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Immersive experiences at the Capgemini Lounge

How will web 3.0 immersive experiences and NFTs transform the ways customers interact with brands? Xavière Tallent, Business Strategist, Europe gives quick a walk-through on the conversations at the Capgemini Lounge

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For the first time, we welcomed guests to our executive lounge for roundtable discussions followed by retail store tours, thought leadership presentations by analysts and panel sessions with retailers and experts on metaverse and store of the future. We chalked out an elaborate agenda which included tour to the Cornershop – the store of tomorrow, latest omnichannel retail demos, exclusive events, an opportunity to engage with industry insiders and our retail experts – all in a relaxed, hospitable, and spacious lounge.

Thanks to all the talented speakers and guests who helped make these events such a success!

A full house joined us for the launch of our 2nd annual Consumer Trends Report. The report explores trends and evolving consumer behaviors within the retail industry, with a focus on sustainability. The launch was followed by an immersive entertainment extravaganza of magic, comedy and music. This year we were proud to welcome Broadway star and mentalist Adam Trent to our stage!

Watch this video to catch glimpses on the launch event.

CornerShop co-founders Sharpend and Capgemini, and our in-store partner Agile Retail, led a discussion on strategies for accelerating the speed of innovation in the future of retail at our experimental store of tomorrow. Guests shared an exclusive chance to experience some of the latest and most innovative retail solutions, together with consumer and technology insights.

Explore more about cornershop in this video. Connect with us to explore the future of retail

Client Success Stories

Going forward: seizing opportunity with purpose

If there’s one word to take away from NRF 2023, it’s this: experience. Retail is more complex today than at any time in our lifetimes. How much physical? How much digital? Do we cut costs and increase efficiency, or will we lose the human touch? Are we contacting our customers too much, or not enough? We know what doesn’t work… but do we know what does? And do we know what will work a year down the road?

The short answer: Focus on experience

Opening up new revenue channels, adapting to change, leading with purpose – the success of these ambitions depends 100% on how your people and your customers experience them.

We look forward to continuing our discussion on how Capgemini can help your business find new and exciting opportunities in our current landscape of unprecedented disruption.

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Meet our experts

Lindsey Mazza

Expert in Supply Chain

Ted Levine

Executive Vice President
Ted is an Executive Vice President at Capgemini, serving as a Business Unit Managing Director. With over 26 years of experience at Capgemini, he has spent his career serving clients directly and delivering on some of the largest and most complex Digital and Technology Transformations. Serving across a multitude of industries from Consumer Products and Retail to Hospitality and across Capgemini’s services from management consulting to managed services. Ted believes strong partnerships can create powerful work environments and empowered communities. As a leader for leaders, he serves as the sponsor of Capgemini’s Account Executive Community, empowering customer-first partners across the organization.

Vince Crimaldi

Vice President
Vince Crimaldi is a leader in Capgemini’s Consumer Products, Retail, and Services (CPR&S) market unit leadership team, responsible for strategy development and industry-specific solutions for many of Capgemini’s largest Consumer Products, Retail, Distribution, Restaurant, Grocery, and Pharmacy clients. With more than 25 years of experience in designing and delivering transformational technology-based solutions, Vince has accomplished this in a global context, forming teams spanning the U.S, Europe, Asia, Australia, LATAM, and the Middle East, while working in various global markets within Europe and Asia.

Kees Jacobs

Expert in Consumer Products & Retail

Owen McCabe

Vice President, Digital Commerce – Global Consumer Goods & Retail, Capgemini
Owen is Capgemini’s Global VP for eCommerce. He previously led the Digital Commerce Practice at Kantar and held senior marketing and sales roles at both Procter & Gamble and Nestle. He has domain expertise in eCommerce, digital marketing, brand marketing, route-to-market strategy, and category management. Owen’s passion for digital commerce came about after a private equity assignment in an online travel business.

Mayank Sharma

Vice President
Mayank is a Supply Chain Leader with expertise in driving supply chain transformations through use of digital solutions across planning, procurement, logistics, fulfilment, and sustainability. He has worked across Consulting, Operations and Technology giving him a well-rounded approach to identifying business transformation requirements and re-inventing supply chain operating models through performance-led technology transformations. At Capgemini, he is responsible for leading & growing Capgemini’s Supply Chain Practice for Consumer Goods, Retail and Distribution. Mayank brings unique experience of leading transformations as a consultant at Big 4 and at of leveraging digital solutions within e-commerce supply chain to drive end-to-end supply chain improvement.

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