Industry awards

2026 ServiceNow Partner Award winner in Domain Expertise Awards for EMEA

2025 Global Business Process Outsourcer (BPO) Partner of the Year

BlackLine’s Premium Platinum, Gold, and Silver Partner Statuses for 2026

• Premium Platinum Global Alliance Partner
• Gold Alliance Partner – EMEA
• Silver Alliance Partner – Americas

2026 Stevie Awards for Sales and Customer Service

Gold winner in Customer Service Team of the Year – Recovery Situation- All Other Industries category for Operational excellence improving Client SLAs

Gold winner in Customer Service Complaints Team of the Year – Business Services Industries category for Global Escalations Team (GET)

Gold winner in Best Use of Generative AI in Customer Interactions category for TruIntent

Gold winner in Customer Service Training or Coaching Program of the Year for Guide AI: Intelligent Simulation category for Real-World Readiness

Silver winner in Customer Service Department of the Year – Airlines, Distribution & Transportation for Transformation category for Virgin Atlantic – Cargo Customer Service

Silver winner in Customer Service Management Team of the Year category for Operations Planning Offshore Team: Transforming British Airways Airline Process

Bronze winner in Best Advance in Product Innovation category for FareAssist powered by SKENSE

Bronze winner in Best Use of AI In Customer Service category for Copilot AI-Assistant Powered Case Summarization and PNR Insights for Guest Relations

Bronze winner in Use of Data & Analytics in Customer Service category for Fraud Screening- Baggage Claims Program

2026 AI Excellence Awards

Winner in Agentic AI – Organization category for WNS Analytics

Winner in Agentic AI – Product category for Cyber underwriting

Winner in Fraud Detection and Prevention – Product category for Baggage claims

Winner in Insurance – Product category for RaaS – Recovery as a Service

Winner in Generative AI – Product category for TruIntent

Winner in Analytics – Team category for AI-powered coaching analytics via Microsoft Copilot (Precision Pulse)

Winner in Generative AI – Team category for Use of AI in Training through Guide AI and Dsite

Winner in Analytics – Product category for Fraud Analytics for Baggage

Winner in Automation – Product category for Changes & Cancellations – WC2

2026 Brandon Hall HCM Program

Gold winner in Best Leadership Development Program for Aspire

Gold winner in Best Unique or Innovative Learning and Development Program for Emotional Intelligence program

Gold winner in Best Use of Blended Learning for Avancer+

Gold winner in Best Competencies and Skill Development for AvancerX 2.0

Silver winner in Best in Leading Diversity, Equity, Inclusion and Belonging Initiatives for CEO Millennial Council and Inclusive Leadership Program

Silver winner in Best Certification Program for SEED and XSEED

Silver winner in Best Certification Program for PACE

Silver winner in Best Use of Blended Learning for Emotional Intelligence program

Silver winner in Best Unique or Innovative Learning and Development Program for Avancer+

Bronze winner in Best Leadership Development for Women for Centurion
for Avancer+

Bronze winner in Best Extended Enterprise Learning Program for Chai & Chuckles program

2025 SSON Impact Awards – North America

Runner-up of the SSON Impact Award of Service Provider of the Year

2025 Artificial Intelligence Excellence Awards

Winner in Natural Language Processing category for Digital Human Avatar Anna

Winner in Augmented Intelligence category for SKENSE Research Genie

Winner in Hospitality category for Corporate Travel Management platform

Winner in Machine Learning category for WNS Analytics

Winner in Knowledge management category for KnowRA+, a Gen AI-powered tool

Winner in Automated planning category for Malkom, an AI-powered shipping automation platform

2025 International Brilliance Awards

Gold Award for Innovative Use of Technology in HR for Capgemini’s Emotional Intelligence program

Silver Award for Employee Engagement in HR for Capgemini’s Leadership Empowerment and Acceleration Program (LEAP)

Silver Award for Employee Experience for Capgemini’s Avancer 2.0 program

2025 Brandon Hall Group™ Excellence in Technology Awards

Gold winner of the Human Resources category for Orgvue-Enabled TransformX Operating Model

Silver winner of the Learning and Development category for The Academy: A Structured Learning Hub for Business Transformation

Silver winner in Best Use of AI for Learning

Silver winner in Best Leadership Development Program

Silver winner in Best New Hire Onboarding Program

Bronze winner of the Future of Work category for AI Agent for Knowledge Managers

Bronze winner in Best New Hire Onboarding Program

Bronze winner in Best Leadership Development for Women

2025 Brandon Hall HCM Program

Bronze winner of the Best Leadership Development for Women for Avancer 2.0

2025 Brandon Hall Group™ Excellence in Action Awards

Bronze winner of the Career Development for Avancer X 2.0

2025 Stevie Awards for Sales & Customer Service

Winner in the Best Use of Technology in Customer Service category

Winner in Best Use of Customer Insight category

Achievement in Customer Service Automation category

Achievement in the Use of Data & Analytics in Customer Service category

2025 Appian Partner Impact & Excellence Award for Innovation

Winner in the Appian 2025 Partner Impact and Excellence award for Innovation for Malkom, an AI-powered shipping automation platform

2025 AI Breakthrough Awards

Winner for the Text Generative AI Solution of the Year

2025 BW Tech World’s Tech Excellence Awards

Winner for the AI-driven security solution of the year

2025 Stevie International Business Awards

Gold winner in the Best AI-Enabled Product category for Infoturf.ai – Gen AI and hyperautomation-powered data research, extraction, summarization and publishing platform

Gold winner in Best Business Information or Data Delivery Solution category for Infoturf.ai

Gold winner in Emerging Technology for Malkom platform

Gold winner in Artificial Intelligence/ Machine Learning Solution – Financial for AP TRAC 3 – the next gen AI powered AP solution

Bronze winner in Best AI-Enabled Product for Corporate Travel Management Solution – Travel Buddy

ISG Standout Case Study awards

Standout Recognition in 2025 ISG Case Study Awards for the work with Lytx.

2024 HRO Today Association Award EMEA
Winner for Emotional Intelligence program


2024 Brandon Hall Group™ Excellence in Technology Awards
– Gold winner of the Best Advance in Recruitment Process Outsourcing (RPO) Technology for Capgemini’s Job Fair solution

– Silver winner of the Best Advance in Unique Learning Technology for Capgemini’s Simplified Attendance Archiving solution

– Bronze winner of the Best Advance in Time and Labor Management for Capgemini’s Automated Contract Termination solution

– Bronze winner of the Best Advance in Candidate Experience Management Technology for Automated Interview Scheduling (AIS) solution

2024 HRO Today Association Award APAC
– Winner for Emotional Intelligence program

2024 Brandon Hall HCM Program
– Gold Winner of the “Learning and Development” for Best Competencies and Skill Development


– Silver Winner of the “Learning and Development” for Best Hybrid Learning Program

– Silver Winner of the “Learning and Development” for Best Use of Blended Learning

The A.I. Awards
– Finalist of the “Best Use of AI for Healthcare” for Digital Human Avatar

2024 Supply Chain Excellence Awards
– Finalist for Capgemini and Kuehne+Nagel end-to-end Supply Chain Orchestration


2024 BIG Innovation Award
– Winner for Capgemini and Kuehne+Nagel end-to-end Supply Chain Orchestration


HR Brilliance awards
– Winner for Avancer Leadership Program



AI Breakthrough
–Winner for Best Intelligent Document Processing Platform

2023 AIBreakthrough Awards
– Winner of the Best Robotic Process Automation Solution with Capgemini’s Automated Finance Code tool


2023 BIG Innovation Awards
– Winner with Capgemini’s Digital Avatar.


2023 SSON NA Awards
– Winner of the SSON Impact Award of Service Provider of the Year.


2023 BIG Artificial Intelligence Excellence Awards
– Winner with Capgemini’s Digital Avatar.


BlackLine’s 2022 EMEA Awards
– Winner of the AR Automation Partner of the Year for 2022.

2023 Brandon Hall HCM Program (3 silver awards)
– Silver Winner of the “ Future of Work” category for enhanced employee experiences and sustainability at speed through the new personalized HR Service Delivery platform
– Silver Winner of the “ Learning and Development” category for Best Advance in the Flow of Work
– Silver Winner of the “ Learning and Development” category for Best Unique or Innovative Learning and Development Program.


2023 HRO Today Association Award EMEA
– Winner for Innovation Awareness Week Program


2023 Brandon Hall Technology Award
– Bronze Winner of the “Best Advance in Onboarding Technology” with the Zendesk too

2022 AI Breakthrough Awards
• Winner of the “Best Intelligent Word Recognition Solution” category with Capgemini Microsoft-based chatbot

2022 BIG Innovation Awards
• Winner with Capgemini’s Digital Customer Invoicing Solution.

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2022 SSON NA Awards
• Winner of the SSON Impact Award of Solution Provider of the Year.

HFS One Office Awards
– Winner in “OneOffice Mindset” category for Capgemini and Follett partnership.


2022 HRO Today Association Awards EMEA
– Winner in “Employee Experience and Retention” category ServiceNow Gold Build.


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2022 HR Brilliance Awards
– Silver Winner in “Brilliance in Innovative Use of Technology in HR” category with Capgemini Onboarding Platform.


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2022 Brandon Hall Group Excellence in Technology Awards

– Gold Winner of the “ Best Advance in Content Authoring Technology” category with M.O.V.E. Program.
– Bronze Winner of the “Best Advance in Business Automation” category with with ServiceNow Gold Build.
– Bronze Winner of the “Best Advance in Rewards and Recognition Technology” category with with ServiceNow Gold Build.

  

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2021 Brandon Hall Group Excellence in Technology Awards
– Gold Winner of the “Best Advance for Leading Under a Crisis” category with HotDesk Tool.
– Silver Winner of the “Best Advance in Business Automation” category with Answer Generator Tool.
– Bronze Winner of the “Best Advance in Technology for Readapting to the Workplace and Workplace Culture” category with HotDesk Tool.

See the press release

2021 HR Brilliance Awards
– Gold Winner of the “Brilliance in Innovative Use of Technology in HR” category with HR Changes Tool.

See announcement

2021 HRO Today Association Awards EMEA
– Winner in Innovation in HR Technology (Enterprise) category with Capgemini’s HR tools and solutions.


2021 SSON NA Awards
– Runner-up at the 2021 SSON Impact Award of Service Provider of the Year. category


2021 Brandon Hall HCM Excellence Awards
– Silver winner of the “Best Advance in Business Automation” category with “Capgemini’s HotDesk delivers increased desk utilization and office security under COVID-19” nomination.


2021 AI Breakthrough Awards
– Winner of the “Best Intelligent Word Recognition Solution” category with Capgemini’s Answer Generator tool.

See the press release
 
2021 BIG Artificial Intelligence Excellence Award


2021 BIG Innovation Awards:
– DeepScan tool.
– CV-up.

See the press release

2020 Brandon Hall Group Excellence in Technology Awards
– Gold Winner of the “Best Advance in Emerging Talent Acquisition Technology” category with Hire.me Recruitment Tool.
– Bronze Winner of the “Best Advance in Talent Acquisition Technology (TA)” category with Hire.me Recruitment Tool.

See press release

2020 The AIconics Award
– Winner of the “Best Application of AI in Financial Services” category with AI Query Handling Tool.


2020 SSON Impact Awards Asia
– Gold Winner of the “Best Vendor Collaboration” category with AECOM.


2020 AI Breakthrough Awards
– Winner of the “Best Intelligent Word Recognition Solution” category with the CV-up Powered by Artificial Intelligence.

See press release