Customer Experience

Are you looking for more customers? Or, do you want to better understand your current customers - for example what do they care most about, and how do you drive higher engagement with them? Do you have a desire to personalize experiences across channels? We can help you with strategy and ideation of complex marketing campaigns, streamlining the process of launching campaigns, improving the results of your loyalty campaign and much, much more.

Do you want to increase your online sales, increase the range of channels your customers use to interact with you and increase customer engagement? Do you need help to understand why your customers average order value is lower than the benchmark? Across B2B, B2C and B2E we can help you. We have an unmatched combination of enterprise experience, technical expertise, and industry knowledge.

Do you want to use artificial intelligence to improve your contact centre operations? Or better use social channels to improve your customer service? Do you need to benchmark your contact center operations and reduce your cost to serve?  We can help you create, deploy, and manage world-class customer touch points, improve customer satisfaction, and expand relationships - all whilst managing improved operational efficiency.

Is your e-commerce site outdated? Do you need to connect your front and back office and everything in-between - including supply chain, order-to-quote, new channels, in-store and online? Capgemini can provide next generation e-commerce optimizations to reach your customers anytime, anywhere – mobile, laptop, network commerce, and in stores.

We have built a series of technology domain accelerators – each grounded in our implementation experience, best practices and technology expertise.