AI for Customer Experience with Salesforce Einstein™

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Realize the transformational power of AI today

AI is improving the quality of life for individuals at home and at work, while creating a wealth of new opportunities for organizations to increase operational efficiency, grow stronger relationships with their customers, improve and speed up decision making, and become more relevant and innovative in product and services.

AI is a powerful tool to reach, understand and connect with your customers, in a more humanized way. Brands exist in the experiences they enable. It’s how you can differentiate from competitors and connect with consumers.

The Salesforce Einstein platform learns from your data to infuse predictions and recommendations into your unique customer-facing business processes. Pair that with automation and your employees have the insights and time to truly connect with your customers.

It’s time to harness the real-world power of Artificial Intelligence in Customer Experience with Capgemini Perform AI, read more in our brochure.

AI for CX on Salesforce...

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Meet our experts

Térence Goudriaan

Expert in Customer Experience, Digital Customer Experience, Digital Transformation

Simon Blainey

I lead Capgemini’s Salesforce CoE for Asia Pacific. As a Salesforce Global Systems Integrator (GSI), my team performs large scale Salesforce implementations across the full ecosystem portfolio, including Sales, Service, Marketing and Commerce. My clients include higher education institutions, multi-national corporations and all levels of Government. I have deep expertise in Salesforce architecture and implementation, agile methodologies, and DevOps. My role is to advise my clients on how to accelerate their digital transformation by leveraging and scaling their investment in the Salesforce ecosystem.