Digital Customer Experience

Cliff Evans

Expert in DCX, Digital Transformation, Mobile

I am a thought leader in digital transformation, always interested in finding the next area to be impacted by the adoption of new digital technologies. I have a successful track record of taking these ideas and translating them into practical business benefits at a national and a global scale, for clients across a range of industry sectors. As an example, I created Capgemini’s Digital Services Orchestration framework for cloud services, Immediate, which underpins the delivery of large scale Digital solutions.

Cliff Evans

My experience

Vice President - Head Digital for Banking @ Capgemini


SVP Client Solututions @ Media Production

02/17/1998 to 01/08/2001

European Technical and IT Director @ Printing and Media Production

01/01/1995 to 02/07/1998

Managing Consultant @ Management Consulting Company

05/07/1990 to 02/06/1995

Director @ Software Development Company

10/01/1984 to 04/17/1990

Latest Publications


APIs: the tools turning every company into a tech company (yes, yours too)

Cliff Evans

Buying a movie ticket today is a straightforward business; all it takes is a few clicks to...

Artificial Intelligence

Is being (purely) data driven unethical in a world of AI?

Cliff Evans

The possibility of creating thinking machines raises many ethical issues. If machines running...

Financial Services

FinTechs excel at customer experience

Cliff Evans

For financial services transactions, customers have higher expectations and want services...