Contact center as a service powered by amazon connect

Capgemini provides an end-to-end service and enables our clients to take advantage of Amazon Connect in their enterprise.

• Cloud-native services that enable omnichannel interactions, chatbots, advanced analytics to understand customer sentiment and improve customer service  
• Rapidly replacing physical infrastructure as the default technology to run a contact center business 
• On-demand, serverless approach that removes the need for application development and infrastructure provision 

A secure easy to use omnichannel cloud contact center that scales to support any small, medium, or large business. Allows easily integrate third-party services like CRM and enable AWS Artificial Intelligence (AI) and Machine Learning (ML) to help automate and improve client’s contact center’s efficiency. 

According to a recent research report, moving to an AWS cloud contact center can save up to 30 percent almost immediately. Our next-gen contact center service solution enables you to drive more meaningful, emotive, and frictionless customer relationships with your clients and partners: 

• Easy to implement – set up an omnichannel contact center in minutes not months and start talking and messaging with customers
• Scalable – easy to ramp up and down to satisfy changing customer service needs
• Swift delivery – artificial intelligence and machine learning technology delivers almost instantly with personalized replies to customers
• Cost effective – pay-as you-go services that don’t require payment for maintenance fees or service charges
• Omnichannel – a single user interface to create voice or chat interactions
• Data enabled – harvesting of data related to behavior, voice, customer input, prompts, and queue transfers.