The World Retail Banking Report 2020 from Capgemini and Efma explores how retail banks are facing pressure to transform, as new entrants focused on customer experience gain significant market traction while the current pandemic environment drives consumers to digitally interact more with their banks. The report highlights the need for banks to evolve into platform-based models and transform their core to stay competitive. Download the report at https://worldretailbankingreport.com/ and follow #WRBR20.
Related Resources
Put your customer first with connected marketing!
Tackle complexity and improve efficiency of the marketing ecosystem
Healthcare at the Crossroads- the Emerging Business Model: A Point of View
Ideas and strategies that were ground-breaking before the pandemic are not suitable to deal...