Transforming the performance of your service organization

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Transforming the performance of your service organization As products become increasingly commoditized, effective customer service will be a crucial business differentiator. It supports customer loyalty within the existing customer base and is one of the best means to attract new customers. Improving customer service, however, inevitably suggests increased costs – and in a challenging economic […]

Transforming the performance of your service organization

As products become increasingly commoditized, effective customer service will be a crucial business differentiator. It supports customer loyalty within the existing customer base and is one of the best means to attract new customers.

Improving customer service, however, inevitably suggests increased costs – and in a challenging economic environment many organizations have no choice but to work with decreased budgets.

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