Global Trends in Life Insurance 2012: Front Office

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This paper focuses on the front office function of the insurance value chain from a life & pensions perspective, and identifies key trends and the potential impact these trends have on the life and pensions industry worldwide. The trends include the importance of digital transformation; sales process and sales force automation for agents and brokers, […]

This paper focuses on the front office function of the insurance value chain from a life & pensions perspective, and identifies key trends and the potential impact these trends have on the life and pensions industry worldwide. The trends include the importance of digital transformation; sales process and sales force automation for agents and brokers, and adopting cloud-based solutions for agents and brokers.

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