Global Trends in Life Insurance 2012: Claims Processing and Payout

The life insurance industry is witnessing a shift in trends across three core functions of the insurance value chain: front office, policy administration and underwriting, and claims processing and payout. In this paper, we examine key emerging trends in the claims processing and payout function. The key themes driving change in claims processing and payout are the increasing use of the claims dashboard as leverage to improve the overall efficiency of claims management; and the growing interest for case management solutions among tier 1 life insurers.