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Building an augmented workforce at scale

Anis Chenchah, CEO, Business Services

Welcome to our summer 2019 issue of Innovation Nation. This edition leads with a dedicated feature on Capgemini’s new Intelligent Process Automation offer –part of the Capgemini Group’s flagship Perform AI  portfolio. The issue also takes a look at automation across finance and accounting, human resources, and supply chain, as well as showcasing our China delivery center.

In a recent report entitled “Reshaping the Future: Unlocking Automation’s Untapped Value,” the Capgemini Research Institute wrote: “Among organizations implementing automation at scale, back-office functions, such as finance and accounting, drive cost savings of 13% compared to 7% in the front office.” With this in mind, Adam Bujak (Global Head of the Intelligent Process Automation Offer, Capgemini) talks to Innovation Nation about how our new Intelligent Process Automation offer puts the client at the heart of all activities, stimulating the erosion of organizational silos around front, middle and back-office processes, resulting in a new, borderless, highly-automated client-centric organization that can optimize the way value creation is executed. On top of this, Marek Sowa (Intelligent Process Automation Expert) provides a short guide to demystifying intelligent automation, in which he shares 10 of the most common misconceptions about intelligent automation.

In our Technology Talk section, Manuel Sevilla (Chief Digital Officer) talks to NelsonHall CEO John Willmott about Capgemini’s B2B platform initiatives, while Xavier Hochet (Head of Europe) writes about how organizations can benefit from a new alliance between humans and machines in this new age of hyperintelligence. The section also features recent thought leadership on the intelligent automation from our experts across F&A, HR and supply chain.

Ken Poon (Center Director, Capgemini China) and Laura Luo (HR Head, Capgemini China) talk about how our China delivery center is supporting our clients across north and south Asia, and their role in developing the competencies of our people to deliver enhanced value to our clients. In addition to showcasing our China center’s capabilities, Violet Liu (Engagement Director) also writes about how a pan-Asian leader in retail has changed its approach to finance and the significant benefits it is enjoying as a result.

There’s something for everyone in our Expert Insights section, including a perspective on topics such as the evolving role of the demand planner, how Open Banking is giving users an easy and secure way to understand their finances, what customers expect from data analytics in contract management, and the impact of RPA and automation on technical debt.

The issue concludes with a look at how volunteers at two of our centers in LATAM are empowering young people in the region – building classrooms in Guatemala, and teaching automation to young people in Brazil.

I really hope you find the thought leadership in this issue both engaging and thought-provoking. Most of the content in this issue are available on our website and we welcome you to share your opinion and views online.

CEO, Business Services

Anis Chenchah

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Innovation Nation Summer 2019Innovation Nation Summer 2019

Building an augmented workforce at scale

Innovation Nation Summer...

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