Electrical grids are subject to failure that can cause unplanned power interruptions for utility customers. Some of the causes for these interruptions include exposure to extreme weather and natural events, equipment damage due to motor vehicle accidents, equipment malfunction or deterioration and electrical contact with excavation equipment, wildlife and vegetation. Despite advances by the utility industry to protect and harden the electrical grid, most of these causes are difficult to control and as a result, unplanned outages are commonly regarded as business as usual for the utility company. Over the last decade there has been significant improvement made to outage management systems (OMS) where utilities have replaced or upgraded legacy systems with advanced GIS-based systems. This has enabled many new business processes which provide for a complete set of network management functions that not only supports outage management processes, but also enterprise outage and asset management solutions.

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