Cars Online 2017: Beyond the Car

Information, at the right time; convenience, at every step—consumers tell us what they value in new research.

What’s your next step?

Why do car customers make choices, feel satisfaction, and come back again? What do they think about the promise of innovation—mobility services, connected car services, autonomous driving, cyber security, and electric cars? Yes, the car itself matters, but “beyond the car” are real expectations for added value. This report reveals what that means for OEMs and dealers hoping to win the trust—and business—of today’s informed consumer.

WHAT ARE CONSUMERS THINKING?

MOBILITY SERVICES – AN OPPORTUNITY, NOT A THREAT

CONNECTED CAR SERVICES: NOT A DEAL MAKER OR BREAKER

AUTONOMOUS DRIVING: THE NEXT BIG THING

CYBERSECURITY: AN IMPACT ON THE DECISION TO BUY

INTEREST, BUT NOT PASSION

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