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AI Breakthrough Awards, part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, honors excellence in Artificial Intelligence (AI) technologies, services, companies and products. The competition saw over 2200 nominations this year.
Capgemini’s Answer Generator tool automates the process of categorizing and answering email queries for its human resources team, thereby reducing the response time. Developed by its team of experts dedicated to continuous innovation and automation in HR, the tool delivers rapid, frictionless, user friendly email support to Capgemini’s global learning and development service desk team. It leverages intelligent automation to:
Sebastien Guibert, Global Head of Intelligent Automation at Capgemini said,” We’re delighted to receive the AI Breakthrough Award for the third consecutive time. It underlines our commitment to provide business-aligned smart solutions to our internal teams for a frictionless enterprise. Today’s workplace is evolving at a rapid pace. In order to be resilient, organizations need to be rethink their HR approach, understand and respond to their employees’ needs and create a people-focused culture. Capgemini’s best in class Answer Generator tool is extremely intuitive which enables our HR team to respond to our team members’ needs better, be more agile and responsive, and therefore boost employee engagement.”
“The original email query process was extremely time-consuming. Every L&D help desk representative had to identify and categorize queries manually, and then reply via a given template. This meant the Capgemini team had to spend around 20 hours each day responding to incoming messages – just to keep on top of its mailbox effectively,” said James Johnson, Managing Director, AI Breakthrough. “Capgemini’s automated email categorization and response tool delivers a significant reduction of time, effort, and cost. Congratulations to the entire team involved with Answer Generator for winning our ‘Best Intelligent Word Recognition Solution’ award.”
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