Capgemini’s Prashant Gupta previews his session at SAPPHIRE NOW 2016 with the City of Kitchener: Discover a customer information system that delivers utility and property tax bills to citizens using a CRM and billing solution, a multichannel foundation, and a computing platform, all from SAP. See how the City of Kitchener, with Capgemini, started a transformation journey to deliver top services to those who have chosen Kitchener as their home. Tuesday, May 17, 3:30 PM – 3:50