Financial institutions face a very complex business environment which includes multi-faceted decision-making, increasing data volumes, emerging regulatory requirements and rapidly changing customer expectations. Traditional business process management solutions lack the agility, process visibility, and real-time decision-making capabilities to address these challenges which has resulted in the evolution of intelligent business process management or iBPM. This paper explores capabilities and drivers of iBPM and analyzes key challenges to adoption for banks and insurance companies.
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