India, 8 March 2011 – Capgemini, one of the world’s foremost providers of consulting, technology, and outsourcing services, today unveiled a new global service line that draws together its activities in Business Process Management (BPM)* that will contribute to its growth program. Capgemini’s end-to-end BPM approach treats business processes as assets that can directly contribute to client’s enterprise value and performance, to improve business impact. Aiming for a top three position in the BPM market, Capgemini will extend its existing expertise and assets in Europe, USA and India, enforcing local BPM resources by applying the Rightshore concept,** and using its BPM Centres of Excellence to catalyze the offering globally.

There is rising demand for BPM as organizations seek to be increasingly agile to adapt to rapidly evolving, competitive market conditions including global competition, changing legislation, and economic pressures with the need to speed up time-to-market, increase business value and lower costs. At the same time, BPM technologies are quickly developing to provide true, measurable value in enabling business process improvement.

According to Gartner, the BPMS (business process management suite) market size in 2009 was valued at $1.9 billion growing to $3.4 billion by 2014, a compound annual growth rate of 12.2%.***

Michele Cantara, research vice president at Gartner said, “Many companies struggle with both cultural and organizational challenges when they make the shift from an application-centric to a process-centric approach to business process improvement, and they turn to Enterprise Service Providers for help. As BPM becomes a mainstream approach to improving processes, we see organizations seeking larger Enterprise Service Providers to support global roll out of BPM solutions. Increasingly, these buyers are also looking to Enterprise Service Providers for solution accelerators or process templates to automate the process gaps between applications.”

Capgemini will work with partners such as Oracle, and Pegasystems – along with other BPM technology providers – and will initially focus on key markets across Europe and the United States.

Capgemini pinpoints the need for a step-by-step approach to BPM to effectively manage the development of business processes and avoid common pitfalls created by the sheer size and range of applications in place, differing stakeholder agendas and changing business demands. Applying its deep domain knowledge, Capgemini will leverage its worldwide capabilities to offer market-specific solutions that aim to quickly accelerate delivery for clients. Capgemini’s BPM global solutions portfolio will cover:

  • Value & Performance Management
  • Accelerated Business Analysis
  • Leveraging BPM Technology using selected tools and platforms
  • Unified Process Improvement
  • End-to-end BPM Governance

Capgemini’s BPM methodology is employed to solve business challenges across numerous sectors ranging from case management in the public sector, claims transformation in insurance, order management in the telecommunications industry and lending transformation in financial services. Existing customers for whom Capgemini is already delivering BPM solutions, include insurance companies, bank offices, public agencies, telecom companies, engineering and utilities. Capgemini also applies BPM to its own BPO service delivery, employing best practice process and leading technology to offer integrated, end to end platform solutions. Utilising an iterative, results-driven approach to continuously improve the processes managed, Capgemini BPO sells and delivers on-demand platform based “as a service” solutions for its clients via a selection of BPM tools. Engbert Verkoren, Global leader BPM Service Line, Capgemini said “While technology is central to support business activities it is sometimes a roadblock for companies who require more agility. BPM Technology has matured and now makes it possible to solve this. Integrated into our end-to-end value driven method, organizations can now simplify their complex business models. Our approach will be to work in a genuinely collaborative way with clients to help them understand how to create sustainable value and continuous improvement with BPM.”

About Capgemini
Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business Experience. The Group relies on its global delivery model called Rightshore, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. Present in 40 countries, Capgemini reported 2010 global revenues of EUR 8.7 billion and employs around 110,000 people worldwide. More information is available at

Rightshore is a trademark belonging to Capgemini

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About Capgemini India
Capgemini in India is nearly 31,000 people strong across 7 cities (Mumbai, Bangalore, Hyderabad, Kolkata, Chennai, Pune and Delhi). A pioneer in the IT industry, Capgemini has over 43 years of global expertise collaborating with leading corporations and now brings the Consulting, Technology and Outsourcing experience to India. With dedicated teams to service the local markets, Capgemini has strong domain experience to assist clients across the Government and Public Sector, Energy and Utilities, Manufacturing, Telecom and Financial Services sectors and help them advance in their respective industries. Please visit for more details.

Capgemini press contacts:
Priya Badshah
Tel.: +91 22 67557000, ext 225 1308


*Capgemini defines ‘Business Process Management’ as an approach which aims to improve and optimize the business processes within an organization supported by business process management technology. This extends to process automation, applications development, integration and maintenance.
**Capgemini’s global Rightshore delivery model combines resources from the right balance of onshore, nearshore and offshore locations.
***Gartner Inc.: “Forecast: Enterprise Software Markets, Worldwide, 2009-2014, 4Q10 Update,” Colleen Graham, Joanne M. Correia, Fabrizio Biscotti, Matthew Cheung, Ruggero Contu, Alan Dayley, Yanna Dharmasthira, Tom Eid, Chad Eschinger, Bianca Francesca Granetto, Hai Hong Swinehart, Teresa Jones, Sharon A. Mertz, Rene Millman, Chris Pang, Asheesh Raina, Dan Sommer, Bhavish Sood, Laurie F. Wurster 6 December 2010